Social Media Practice Manager

Continued…

KRISTINA THOMPSON

Loganville, GA 770-***-**** ***********@*****.*** LinkedIn

PROFESSIONAL SUMMARY

Practice Management – Cross-functional Collaboration – Registered Nurse Dedicated and seasoned healthcare professional with a decade of extensive experience poised to excel in the role of Practice Manager. Proven track record in healthcare operations, strategic planning, and team leadership. Adept at implementing efficient processes and ensuring compliance with industry regulations. Proficient in the management of electronic health records, staff development, and optimal patient satisfaction. Recognized for the ability to streamline daily practice operations, cultivate collaborative environments, and drive sustainable business growth. Seeking to leverage a wealth of healthcare expertise to contribute to the success of a dynamic healthcare practice as a Practice Manager.

Core competencies include:

Healthcare Operations Management

Strategic Planning

Team Leadership

Compliance and Regulatory Knowledge

Electronic Health Records Management

Process Optimization

Staff Training and Development

Patient Satisfaction Enhancement

Inventory Management

Conflict Resolution

Policy Development and Implementation

Billing and Collections Management

Occupational Health and Safety

Vendor and Contract Management

Communication and Interpersonal Skills

Quality Assurance

Business Development

Crisis Management

Stakeholder Management

Credentialing

Social Media Monitoring

Problem-Solving

Time Management and Prioritization

CAREER OVERVIEW & ACHIEVEMENTS

Practice Manager Ahava Healthcare, Snellville, GA 2023 – Present Overseeing daily practice operations, including billing, debt collections, security, occupational health and safety, and managing insurances - authorization, claims, and appeals. Spearheaded the development and implementation of streamlined workplace procedures, optimizing overall practice efficiency.

• Monitored medication and medical equipment inventory, orchestrating efficient resupply strategies for uninterrupted healthcare services.

• Actively engaged with patients, addressing their concerns and ensuring a positive and supportive healthcare experience.

• Facilitated regular staff meetings and conducted performance reviews, fostering a collaborative and growth-oriented work culture.

• Worked closely with physicians to develop and implement business strategies, aligning healthcare services with evolving market demands.

• Proactively monitored social media channels, contributing to the practice's online presence and reputation management. Key Achievements

• Led comprehensive training initiatives and diligently monitored staff performance, ensuring a highly skilled and competent team.

• Organized patient records seamlessly through electronic health records keeping, enhancing accessibility and data accuracy.

• Maintained a vigilant focus on aligning policies and best practices with industry standards and government regulations, fostering a compliant and progressive work environment.

• Interpreter and translator services between providers and patients CEO CleaningUpNow LLC, Atlanta GA 2017 – 2023

Spearheaded the implementation of cutting-edge backend systems, automating scheduling, task management, clock in/out, email, and messaging, enhancing operational efficiency across all teams and client interactions.

• Orchestrated a remarkable business transformation by fortifying cash flow dynamics and strategically repositioning the company on social media platforms.

• Led negotiations in contractual agreements and meticulously quoted customers and vendors, ensuring optimal pricing structures and superior outcomes.

• Proactively delivered comprehensive support and training on the latest procedures to a high-performing team of professionals. Key Achievements

• Pioneered a resilient business expansion strategy, elevating revenue from $0K to an impressive $75K+, navigating successfully through pandemic challenges by introducing innovative alternative sourcing strategies.

• Garnered consecutive recognition for achieving one of the highest company satisfaction levels for three consecutive years.

• Amplified market presence and broadened the client base through strategic leveraging of social media platforms. Human Resources Staffing / Project Coordinator Elder Alternatives, Inc., Boca Raton, FL 2010– 2016 Orchestrated the end-to-end recruitment cycle, overseeing screening, interviewing, hiring processes, and conducting comprehensive candidate skills assessments, background checks, and drug screenings. Nurtured robust client relationships through effective communication via calls, emails, and on-site visits, showcasing the organization's commitment to client satisfaction.

• Conducted facility tours, performed on-site evaluations, and facilitated a seamless employee check-in process through regular client site visits.

Interpreter/Translator

KRISTINA THOMPSON ***********@*****.*** 770-***-**** Page 2

• Established and implemented new procedures to ensure branch compliance with employment guidelines, covering compensation claims, unemployment claims, human resources, and legal issues.

• Maintained meticulous records by entering updated information into medical software, ensuring accurate and up-to-date data management.

o Interpreter and translator services between providers and patients. Key Achievements o

• Demonstrated agility in meeting diverse needs by fostering collaborative client relationships and crafting innovative recruiting strategies.

• Provided valuable consultation to staff members, resolving employee complaints and effectively addressing performance-related issues, contributing to a positive workplace environment.

• Successfully retained the entire staff on schedule through seamless coordination with the health care agency nursing department, ensuring optimal workforce management.

HHA & PCC Golden Miracle Inc., Boca Raton, FL 2010 – 2012 Maintained meticulous daily healthcare records, keenly observing patients' general conditions, tracking progress, and promptly addressing any unusual issues.

• Conducted thorough analysis of vital signs, including temperature, pulse, and blood pressure, ensuring accurate and up-to-date patient health assessments.

• Provided essential support to patients in daily activities, including assistance getting in and out of bed, wheelchairs, and baths, promoting a comfortable and dignified living environment.

• Monitored and facilitated patients' medication routines, ensuring adherence and timely administration.

• Accompanied patients to doctor appointments, offering valuable assistance with essential medical equipment and contributing to seamless healthcare coordination.

o Interpreter and translator services between providers and patients. Previous Experiences:

HHA Affinity Home Health Inc., Boca Raton, FL

Human Resources Staffing/ Project Coordinator Elder Alternatives, Inc., Boca Raton, FL Register Nurse Pasirink, Medical Clinic, Boca Raton, FL

EDUCATION & CERTIFICATION

• English Language, Broward Community College, Weston, FL, Pending

• Administration Courses, Kaunas University of Technology Lithuania, Kaunas, Lithuania

• Registered Nurse, Lithuanian University of Health Sciences, Kaunas, Lithuania

• Diploma of Education, Nursing Leadership and Care Management, AOE.

• First Aid CPR AED, American Heart Association

• Certificate of HHA (140hours), Prestige Health & Beauty Sciences Academy, North Miami Beach, FL

• A Comprehensive Guide to Medical Coding, ASEAN

• Medical Terminology. Alison.

• AI Course&Certification,

• TMS Apollo, Neurostar.

• CAQH Provider Data Portal.

• MIPS implementation

• Interpreter/Translator services (Lithuanian,Russian)

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