Customer Service, Physical Labor

Seth Kurien

281-***-**** Missouri City, TX ***** ****.******@*****.***

EDUCATION

Graduate of Elkins High School, Missouri City, Texas Multidisciplinary Studies May 2023

Cumulative GPA: 3.3

ACADEMIC ACCOMPLISHMENTS

● Award of Academic Excellence- 2019-2020

● Junior Varsity Basketball Athlete- 2019-2021

● Secretary for South Asian Student Association-2022-2023 EXPERIENCE

Pure Pressure Sienna

July, 2020- Present

● Successfully managed all aspects of business operations, including client acquisition, scheduling, billing, and customer service, leading to a 30% increase in repeat clients through excellent service and communication.

● Performed high-quality residential pressure washing services, ensuring customer satisfaction by maintaining a 90% or higher customer retention rate and delivering results on time and within budget.

● Developed expertise in surface cleaning techniques for a variety of materials (concrete, siding, wood, etc.), improving equipment efficiency and reducing job time by 20% while maintaining safety standards and adhering to environmental best practices.

Bounce Bounce Trampoline Park

May 2022- October, 2022

● Provided excellent customer service by assisting guests with safety instructions, ensuring proper use of equipment, and maintaining a fun and engaging environment, contributing to high customer satisfaction and repeat visits.

● Monitored safety and cleanliness of the park, enforcing safety rules and responding to emergencies promptly, while ensuring all areas were clean and well-maintained to promote a safe and enjoyable experience for guests.Monitored safety and cleanliness of the park, enforcing safety rules and responding to emergencies promptly, while ensuring all areas were clean and well-maintained to promote a safe and enjoyable experience for guests.

Sales Representative-Cutco

June 2023-January 2024

● Achieved sales targets consistently by building strong relationships with customers, demonstrating product knowledge, and providing tailored solutions

● Developed and maintained a loyal customer base through excellent follow-up, product recommendations, and customer service, leading to a high referral rate and repeat business. Immanuel Mar Thoma Church, Houston, Texas

July 2020 – 2022

First Aid Team

● Assisted a team of 7 health care professionals in case of medical emergencies

● Enforced CDC guidelines for COVID-19 at private events

● Held monthly seminars to teach basic health safety protocols to community members Boy Scouts of America Troop 441, Sugar Land, Texas May 2021 - February 2022

Assistant Senior Patrol Leader

● Coordinated weekly troop meetings, skills classes, and outdoor events

● Planned and managed budget of approximately $3000 over a 6-month period ACTIVITIES

Immanuel Mar Thoma Church Youth Fellowship, Secretary, Fall 2016 – Present

● Plan events, meetings, and retreats for the Youth Fellowship

● Convened a Southwest Regional Retreat with over 150 participants.

● Organize fundraisers and bake sales

Boy Scouts of America Troop 441, Eagle Scout, 2023

● Instructed courses on First Aid, Emergency preparedness, and Outdoor Skills

● Planned and executed a service project with over 20 volunteers Second Mile Mission Center, Volunteer, 2020-2023

● Organized and sorted clothes and other items for those in need Houston Food Bank, Volunteer Greeter, 2023

● Assisted in packaging meals and sorting and preparing produce for those in need SKILLS

● Microsoft Office Suite (Excel, Word, PowerPoint), Customer Service, Sales)

● Experience in Physical Labor

● Eagerness to Learn

● Strong Work Ethic

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