Customer Service Representative
Resume:
Anita Vazquez
*****.*******@*****.***
OBJECTIVE
Seeking a challenging career opportunity with a company that will benefit from my skills, assists in my advancement, and allow me to be a productive and beneficial employee. CUSTOMER SERVICE
Taking inbound calls.
Processed over the phone credit/debit card and check by phone payments.
Processed ATM, credit card, and cash transactions (in person).
Assisted customers in setting up new accounts.
Assisted in resolving delivery complaints.
Processed loan reports.
Explained policies to customers, and coordinated vehicle inspections.
Responsible for customers’ concerns and reasonable accommodations. SALES
Sold newspaper delivery service to customers.
Sold TV magazine subscriptions along with newspaper.
Managed up to two-thousand dollars daily as a cashier.
Assisted in sales and promotions in designated territory in mobile phone service sales.
Operated cash register and balanced drawer at the end of shift. INVENTORY AND STOCK
Placed orders.
Stocked floors.
Organized sales floor and displays.
Maintained inventory up to date.
COMMUNICATION AND WORK ETHICS
Punctual.
Communicate well with clients over the phone, and in person.
Energetic.
Responsible.
Ability to resolve problems, with little to zero supervision. SPECIAL SKILLS
Typing (40/wpm).
Microsoft word and Excel.
Data Entry.
Multi-line telephone.
Cash Handling.
LANGUAGES
Fluent in English.
Fluent in Spanish.
EMPLOYMENT HISTORY
Customer Service Representative, Springboard Solutions – Riverside, CA, 11/2014 to 08/2016 Customer Service Representative, The Press Enterprise – Riverside, CA, 12/2011 to 02/2014 Cashier, El Tapatio Market – Riverside, CA, 07/2010 to 12/2010 Customer Service Representative, 21st Century Insurance – Brea, CA, 10/2006 to 12/2008 Customer Service Representative, Verizon Wireless – Corona, CA, 11/2003 to 10/2006 Cashier, Henry’s Market – Fontana, CA, 02/2001 to 11/2003 Customer Service Rep./Cashier, Mother’s Nutritional Center – Corona, CA, 10/1998 to 02/2001 EDUCATION
High School Diploma – Corona Norco Career Academy- Corona, CA References Available Upon Request
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