Customer Service Hot Springs
Resume:
Emily Padilla
DESERT HOT SPRINGS, CA 92240
**************@*****.***
Objective
Hard-working, detail-orientated person looking for a position that will enable me to apply my experience and strong work ethic to provide exceptional customer service in a fast-paced work environment.
Employment
08/2019 – 03/2020
Receptionist/Treatment Advisor
Two Bunch Palms Resort & Spa
Desert Hot Springs, CA 92240
Greeted all guests and answered incoming phone calls. Assisted guests with registration, answered questions regarding spa services and products, scheduled appointments, checked-in all guests through the guest reservation data base. Accepted payments for services by cash, debit/credit card and provided receipts. Conducted orientation tours for first time guests, key holder required to open and close the spa. Kept work area neat, clean and observed all office safety rules.
01/2016 – 10/2018
Receptionist
Revive Wellness Center, Salon and Spa
Palm Springs, CA 92262
Greeted all guests, answered incoming phone calls. Assisted guests with questions regarding spa services, medical treatments, and products. Scheduled all appointments checking all guests in through the reservation data base. Accepted payments for services by cash, debit/credit card and provided receipts. Corresponded with patients by phone, email, or text message. Conducted orientation tours for first time guests. Ordered spa supplies, accepted vendor deliveries, signed -off on invoices and filed hard copies in filing cabinet. Cleaned and sanitized the office, salon, and spa. Maintained all patient records and entered information into data base. Treatment documents scanned into data base and shredded daily. Organized linens and prepared all therapy rooms prior to patient appointment. key holder required to open and close the spa.
06/2015 – 02/2016
Cashier
Target
Cathedral City, CA 92234
Seasonal cashier. Greeted customers as they checked out and paid for store merchandise. Operated cash register to accept payments by cash, debit or credit card for customer purchases. Provided correct change for cash payments. Verified customer’s identification when they paid by credit card. Also, verified identification on purchases that had age requirements. Returned unwanted purchases to Customer Service for restocking. Registered customers for rewards program to earn points and discounts on future items purchased. Helped customers retrieve their rewards account access if they had forgotten their password. Kept register area neat and clean. Removed all trash and debris discard it in the trash can after completion of my shift.
Education
2013
Diploma
Desert Hot Springs High School
Desert Hot Springs, CA 92240
2014
Cosmetology License
Champion Institute of Cosmetology
Palm Springs, CA 92264
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