Customer Service Construction Safety
Resume:
Dolvin Nisbett
Charleston, MA *****
******.*.*******@*****.***
Professional Summary
Dynamic professional with a proven track record in construction safety and customer service management, notably at Lund Rebar. Excelled in enhancing operational efficiency and customer satisfaction, leveraging expertise in power tool operation and shift scheduling. Achieved significant improvements in workplace safety and client engagement, demonstrating meticulous attention to detail and a commitment to excellence.
Skills
Attention to detail
Construction safety
Power tool operation
Construction trade expertise
Hourly shift management
Store operations oversight
Shift scheduling
Customer service management
Bank and safe deposits
Store displays
Order management
Work History
October 2016 - May 2024
Lund Rebar - Boston, MA
Construction Worker
Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Gathered and disposed of worksite debris to remove safety hazards.
Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Operated power equipment to move materials and promote job efficiency.
April 2022 - August 2023
Delta Air Lines - Boston, MA
Airline Customer Service Agent
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
July 2016 - October 2017
LTI - Everett, MA
Chauffeur
Stowed passenger items with care and concern to avoid damage or displeasure with handling.
Calculated bills, issued receipts and accepted payments.
Vacuumed, cleaned and sanitized vehicles between customers.
Answered, scheduled, and responded to reservation calls at specific times and locations.
Updated logs and tracking documents accurately and according to schedule requirements.
Checked in with dispatch service and updated with current location.
Mapped efficient routes with minimal disruption to passengers or schedules.
Operated party vehicles, buses and town cars.
Generated consistent referrals and repeat business by providing friendly and fast service.
Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
Upheld high standards of cleanliness, sanitation, and service.
Arrived on time to customer appointments.
September 2008 - March 2017
Dunkin Donuts - Saugus
Store Manager
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Supervised guests at front counter, answering questions regarding products.
Managed inventory control, cash control, and store opening and closing procedures.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
DeVry Education Online
Accounting
June 2007
Muhlenberg Job Corps Muhlenberg, Ky
GED
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