Customer Service Quality Control

LANCE MAILHIOT

*** ***** **, **********, ** ***** C: 603-***-**** **********@*****.***

PROFESSIONAL PROFILE

I have worked in the Dental Laboratory field as a dental technician for the past 13yrs, I started as a dental polisher which I did for 5yrs, I have waxed,finished full dentures and acrylic partials, framework partials, flexible partials and mouthguards. I also have worked in the customer service department for 3 years answering phones from Dentists to trouble shoot problems that patients are having with there prosthesis, I have also worked quality control inspecting the products before they are shipped to the Drs or patients.

I have also worked in the hotel industry as a housekeeper, I have also worked in the warehouse field picking and packing orders.. I also have experience in the retail industry, working grocery stores and clothing stores. QUALIFICATIONS

polishing picking packing orders

finishing fork lift driver

waxing customer service/call center

quality control

RELEVANT EXPERIENCE

I have certifications in specialty devices within the dental industry, I have trouble shooted with Drs and patients in their offices. Recognized as the quickest and most proficient in all areas of the operations process. I am also looking to expand my knowledge and willing to try a different field of work. EXPERIENCE

11/2003 to 05/2016 Quality Control Inspector/customer service/warehouse H&O Dental Laboratory Manchester, NH

I started out in the dental laboratory as a polisher, then I progressed to a finisher, then I moved on to waxing full dentures, acrylic partial, and framework partials, I also have experience in customer service answering phones from Drs and patients to trouble shoot problems with dentures and partials, I have also worked in Quality Control inspecting the products before they leave the lab and get shipped out.

I have also worked in the warehouse industry picking and packing orders to be shipped out, have also driven fork lifts.

I have also worked in the retail field, at grocery stores, department stores as a cashier and stock clerk.

I have also worked the hospitality industry, working in a hotel as a housekeeper and laundry room.

Consistently adhere to all applicable regulations, policies and procedures for health, safety and environmental compliance. Set up and operate production equipment in accordance with current good manufacturing practices and SOPs. Set up and verify the functionality of safety equipment. I have also volunteered on the safety committee doing inspections of equipment and making sure other employees were following correct standards within there job

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