Customer Support Help Desk

BRANDON ALVARADO

*** **** *** ** ***** 346-***-****

**************@*****.***

Seeking an opportunity in IT, to expand my knowledge and to grow my experience in supporting users and the company. To utilize existing skills and experience toward gaining new professional growth. Eager to work and learn fast, especially while continuing to advance my knowledge. Enjoy working with teams and collaborating on new ideas. Tireless IT Technician carefully tracks tickets from acceptance through final resolution. Committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running.

June 2024 – present

Contract Manager, Totalcare2U

• Troubleshooting applications

• Troubleshooting devices

• Help desk support and communicating with clients, field staff, and doctors for different issues that arise

• Managing small team

• Setting up new or existing users with laptops, desktop, or tablets

• Setting up wireless phones and wireless jet pack

• Communicating with different providers to help improve applications

• Researching for better ways to improve the IT department January 2024 – June 2024

Contract TECHNICIAN, Exxon

• Printer troubleshooting

• Customer support

• Receiving and transporting IT equipment

• Help desk support

• Setting up new or existing users with laptops, desktop, or tablets

• Setting up Kiosks for users

• Troubleshooting applications

• Troubleshooting devices

September 2022- January

2024 TECHNICIAN, HISD

• Collaborating with administrators

• Inventory and damage management

• Troubleshooting for technical support for hardware and applications

• Customer Service to both Teachers, Admins, and Students

• Maintaining and repairing printers

• Documenting and ticketing for all digital assets

• Active Directory

• Risk Control

• Cisco Phone Troubleshooting

March 2022 – Sep 2023

CONTRACT TECHNICIAN, Insight global.

• Troubleshooting and ticketing devices

• Inventory assessment

• Customer support

• Repairing Devices

• Technology Life Cycling

• IT Delivers

NOV 2021 – MAR 2022

CONTRACT TECHNICIAN, GTS

• Visited job sites and reviewed renovation plans to ascertain projects.

• Logged inventory of materials to maintain access to supplies.

• Evaluated architectural plans and consulted with clients to understand project scope and objectives.

• Avoided costly rework and codes issues through regular inspections of in-progress work and strong project planning abilities.

• Customer Support

JUN 2020 – JAN 2021

LOCATOR, United Locating Services

• Used paint, flags and other methods to communicate utility information to excavators and other appropriate personnel.

• Responded to emergency situations quickly that arose following illegal excavations and provided effective remediation.

• Used tools, equipment, and vehicles to avoid injuries and mishaps.

• Filled out daily paperwork based on locations and findings for delivery to job. • Identified and sketched locations of utility lines and marked areas of existing utilities for future usage.

• Searched for underground utilities in various weather conditions and notified supervisor of field issues.

DEC 2017 – CURRENT

VOLUNTEER

• Engaged with others successfully using strong verbal and written communication skills.

• Customer support

• Desktop support and updating software.

• Hardware repair and maintenance

• Volunteered to help with special events and programs by checking in participants and giving directions.

• Kept facilities organized, clean and well-maintained to best meet program needs. • Produced and updated organizational records and reports, including organizing budgets and documentation.

• Maintained up-to-date and accurate program files and records. DEC 2018

ASSOCIATE OF APPLIED SCIENCE, San Jacinto college

MAY 2016

GED, Penn foster high school.

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