Customer Service Information Technology

Daniel Bertulfo III

Analyst Infrastructure Services III

Contact

Visayan Village, Tagum City

Davao del Norte 8100

099*-***-****

*****************@*****.***

Objective

I aim to apply my 1-5 years of experience in customer service and graphics designing within an IT-focused role, where I can contribute to user-centric solutions, enhance visual communications, and grow professionally in a collaborative environment.

Education

Surigao Norte State University

Surigao City, Surigao del Norte

BS in Information Technology

March 2013-April 2017

Key Skills

Communication

Problem-solving

Technology savvy

Time Management

Adaptability

Certificate

Career Service Professional

Eligibility – August 7, 2022

Civil Service Commission

Experience

JULY 3, 2023 - PRESENT

Analyst Infrastructure Services III DXC Technology Inc.

-Provide timely and professional assistance to users via chat, email, and phone calls.

-Maintain accurate records of interactions and solutions in the ticketing system – SNOW.

-Provide basic technical support and guidance for software, hardware, or network-related issues.

-Meet or exceed agreed-upon service levels for response and resolution times.

-Work collaboratively with other teams (e.g., IT, development) to resolve issues and improve processes.

AUGUST 2021 – DECEMBER 2021

Digital Marketer Outsourced doers

-Establish email campaigns

-Update/Modify the client’s website

-Create/edit graphic designs for client’s business

-Social Moderator

FEBRUARY 2020 – FEBRUARY 2021

Account Associate Specialist VXI Global Holdings

-Customer Service and Call handling skills

-Answering phone calls from customers regarding billing information and service inquiries.

-Includes selling service/product to customers.

-Answering phone calls for technical matters using tools/apps being practiced and provided by the company.

NOVEMBER 2017 – AUGUST 2019

Graphic Artist Perfect Milling Corporation

-Create product packaging designs

-Create marketing advertisements e.g., Billboard, Store signages, posters, and tarpaulins.

References

Engr. Aerol B. Conde

Perfect Milling Corporation

Brgy. Magdum, Tagum City,

Davao del Norte

Chief Executive Officer

Lorna Rasay-Brown

Regional Trial Court

Tagum City, Davao del Norte

Court Decongestion Officer

091*-***-****

Jeeboy Rosima

VXI Global Holdings

SM Annex, Ecoland, Davao

City, Davao del Sur

Team Leader

093*-***-****

Contact this candidate