Customer Service Business Development

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

VICTOR LOPEZ

SALT LAKE CITY, USA 84128

801-***-**** ********@*******.***

Energetic professional with experience delivering high level customer service and leadership skills. Strong organizational skills with ability to carry out tasks with minimal supervision. Proven ability to work effectively with diverse personalities in a tactful, decisive, and resourceful manner. Able to learn, retain and recall extensive amounts of information quickly. Diabetes Management Tools Account Management

CRM Systems Salesforce

Microsoft Provider Relations

Sales Customer Service

Uber/Lyft

Rideshare Driver // Utah // November 2022 to Current

• Responded to passenger concerns and complaints politely and professionally.

• Developed strong communication skills while interacting with diverse groups of riders daily.

• Followed company guidelines and policies when interacting with passengers. Byram Healthcare

Provider Relations Business Development // Murray, UT // September 2018 to September 2022

• Increased client satisfaction by building strong relationships and addressing their needs promptly. Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

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Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

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• Increased organic referrals through building and maintaining excellent relationships. Developed strong working relationships both internally across departments as well as externally among contracted providers to ensure seamless coordination of services.

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Byram Healthcare

New Intake Team Lead // Murray, UT // August 2017 to September 2018 Trained new team members by relaying information on company procedures and safety requirements.

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Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

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• Served as a role model for the team by demonstrating commitment to excellence, professionalism, EDUCATION

and adherence to company values at all times.

Enhanced team productivity through project management and help streamline their process regarding prior authorizations, insurance verification to ensure claims will be paid out.

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Byram Healthcare

Revenue Cycle Specialist // Murray, UT // May 2016 to July 2017

• Increased revenue by identifying and resolving billing errors in a timely manner.

• Enhanced customer satisfaction by promptly addressing and resolving billing disputes.

• Reached out to insurance companies to verify coverage.

• Balanced and reconciled accounts.

Assisted patients in understanding complex billing statements, leading to increased trust between patients and healthcare providers.

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Byram Healthcare

Intake Specialist // Murray, UT // May 2015 to May 2016 Developed strong product knowledge to provide relevant information and recommendations to customers.

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Improved first-call resolution rates through effective problem-solving skills and comprehensive product knowledge.

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Demonstrated flexibility in working various shifts, accommodating the needs of a 24/7 customer support operation and ensuring optimal coverage during peak times.

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Emmediate Credit Solutions

Credit Repair Specialist // Murray, UT // February 2013 to April 2015 Consistently met and exceeded performance targets, showcasing dedication to achieving exceptional results for clients in their credit repair journey.

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Established trust and rapport with clients by maintaining open lines of communication throughout the engagement period.

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• Negotiated with creditors and collection agencies to achieve successful settlements for clients. Discover Financial Services, DFS

Team Lead // West Valley City, UT // November 2000 to February 2013 Coached team members in techniques necessary to complete job tasks.

• Managed schedules, accepted time off requests and found coverage for short shifts. Established open and professional relationships with team members to achieve quick resolutions for various issues.

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Held various roles including Acquisitions, Customer Service, Balance Transfers, Disputes and Discover Student Loans

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High School Diploma

Olympus High School // Holladay, UT

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