Customer Service Data Entry
Resume:
Derrice Battle Aponte
Colorado Springs, CO *****
**************@***.***
Dedicated Guest Experience Specialist with 20 years of experience in customer-facing roles, including retail sales, customer service, and hospitality. Proficient in various administrative tasks, including data entry, filing, and cash handling. Possess strong communication and organizational skills, with a focus on providing exceptional guest experiences.
Authorized to work in the US for any employer
Work Experience
Guest Experience Specialist
Cheyenne Mountain Zoo-Colorado Springs, CO
November 2019 to Present
• Admitting guest into the zoo. Selling memberships as well as making sure all information on the membership is up to date.
• Informing guests about some of the fun the zoo has to offer. Letting them know about animal feeds and other events that we have going on in or around the Zoo.
• Backing up the guest service team members with any and all support needed to do the duties that our needed of us.
Property Manager
Public Storage-Colorado Springs, CO
May 2022 to July 2024
• Answering inquiries, providing information about storage units, show units, handling rental agreements, collecting rental payments, processing transactions, and addressing customer concerns.
• Actively promoting storage unit rentals, maximizing occupancy rates.
• Completing paper work, managing tenant data, maintaining accurate inventory of storage units, and adhering to company policies.
• Conducted regular property inspections of units and common areas identifying and reporting maintenance needs, safety hazards, compliance issues.
• Developed and maintained positive relationships with tenants, Clerk/Customer Service
Discover Goodwill (Leap)-Colorado
September 2014 to April 2019
• Answer telephones, directing calls and taking message communicating with applicants, employees and other individuals to answer questions, disseminate information, and addressing complaints.
• Following directions according to the observed HIPAA laws. While passing sensitive and confidential messages on to teach and management team.
• Operate office machines such as voice mail systems, personal computers, Pitney Bowes mail center and mail folding machine
• Filing and sorting applications and supporting documentation. Mailing notices and letters of sensitive natures, making post offices runs. Filing application orders. VolunteerSelf- help Center/Juvenile Court Facilitator/records El Paso County Combined Courts-Colorado Springs, CO January 2012 to September 2014
• Answers general questions and direct individuals to the appropriate person.
• Get visitors the services they may need for their legal issues.
• Records department: Organize, Retrieve, open, sort and distribute forms and court records. Place them in corresponding files and place them on the shelves where they go.
• Information booth: direct visitors to their courtroom. Give information to visitors about corresponding agencies. Letting customers know where they can obtain legal forms.
• In Juvenile: assisted in preparing forms for the PPP/ D&N case. To ensure that all clients have viewed the dependency and neglect advisement video.
Volunteer Worker/ cashier/ sales associate
Silver Key Senior Services-Colorado Springs, CO
June 2011 to January 2012
• Pulling items from storage, filling displays, stocking shelves
• Using tracking and communication tools to advise appropriate partners about product placement and new inventory
• Assisting the elderly, Customer service, Receiving donations Photographer/Studio Manager/Trainer
PCA
August 2006 to November 2011
• Scheduling appointments, operating the phones, faxes, copies
• Doing the photo session
• ordering prints, cutting film, cleaning, organizing flies/photos, inventory, light stocking, ordering supplies and products for the studios,
• Explaining to customers the prices, photos and products that come in packages that can purchased,
• Assisting with customer complaints and other issues they may have Customer Service
WAL-MART-Colorado Springs, CO
June 2003 to August 2006
• Handling Customer Service issues
• Returns and exchanges
• Money orders, cashing checks, money gram wires, credit card payments, stocking Education
Enrichment in Real Estate
Real Estate College of Colorado - Colorado Springs, CO May 2021 to July 2021
Some College in Paralegal
Pikes Peak Community College - Colorado Springs, CO 2011 to 2013
Skills
• Adobe Premiere
• Photography
• Sales
• Receptionist
• Powerpoint
• Customer Service
• Time Management
• Microsoft Excel
• Sales Experience
• Microsoft Word
• Microsoft Office
• Phone Etiquette
• Adobe After Effects
• English
• Mentoring
• Cashiering
• Basic math
• Microsoft Outlook
• Custodial experience
• Typing
• Customer support
• Merchandising
• Cleaning
• Front desk
• Multi-line phone systems
• Management
• Retail management
• Data entry
• Hospitality
• Guest Services
• Communication skills
• Conflict management
• Retail sales
• Filing
• Organizational skills
• Writing skills
• Office experience
• Computer skills
• Customer service
• Sales
• Windows
• Guest services
• Clerical experience
• Leadership
• Microsoft Access
• Retail sales
• Supervising experience
• Cash handling
• Front desk
• Photography
• Conflict management
• Driving
• Mentoring
• Microsoft Excel
• Time management
• Microsoft Word
• Microsoft Outlook
• Filing
• Communication skills
• Typing
• Cash register
• Computer skills
• Telemarketing
• Data entry
• Phone etiquette
• Customer support
• Organizational skills
• Time management
• Communication skills
Certifications and Licenses
Driver's License
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