Customer Service Process Improvement
Resume:
dangelo ramos
**** *** *** **, ***** Las Vegas, United States, 89031
English
Skills
Team Leadership (Expert)
Problem Solving (Skil/fu/)
Process Improvement
(Expert)
Machinery Maintenance
(Skillful)
Customer Service
(Experienced)
Conflict Resolution
(Expert)
Adaptability (Skil/fu/)
Strategic Planning
(Skillful)
Critical Thinking (Ski//ful)
Attention to Detail
(Expert)
Machine Operation
(Skillful)
Self-awareness (Expert)
Languages
English (Expert)
Spanish (Ski//ful)
**********@*****.***
Professional summary
Warehouse and maintenance professional with a strong background in team
leadership and problem-solving, cultivated through roles in chocolate production
and facility maintenance. Demonstrates proficiency in machinery maintenance,
process improvement, and conflict resolution, contributing to enhanced operational
efficiency and customer satisfaction. Committed to leveraging skills in strategic
planning and adaptability to drive continuous improvement and support team
success.
Employment history
Snack man Warehouse chocolate room and bars 7380 eastgate rd ste
180
Feb 2023 - Oct 2024
* Iwas 2nd lead of chocolate and bars productions.
1. Carry and stack 15-20 pound boxes continually, ensuring smooth operations.
Chocolate sections
2. Checked and tested 4 machines every 10 minutes. Chocolate section
3. Operate machinery, ensuring quality and temperature safety for chocolate to
eat immediately. Chocolate section
4. Maintain machinery, reducing downtime and boosting production.bars and
chocolate sections Collaborate with team to resolve issues, enhancing
workflow. Bars and chocolate sections
1. Process and cut bars for accurate weight and consistency. Bars section
2. Operate machinery to process chocolate bars, ensuring efficiency weight anc
stability.
3. Handled 30-40 pounds and threw it 4 feet into the machine on top,
optimizing workflow in the production line.
4. Collaborated with team to streamline bar cutting and machine loading
processes.
5. Monitored equipment for consistent output, addressing issues promptly to
minimize downtime.
6. Then weight the actual size to meet the required weight class it would be
different for each one
7. Like mango 4.15 pounds blueberry would be 5.5 pounds, we would have to
meet the right weight or change it if it wasn't correct.
North tides at nellis Maintenance/porter 5024 broken sound dr
Jan 2022 - Sep 2024
* Collaborated with supervisor, performing porter duties for 2-3 hours and
maintenance tasks for 6-7 hours daily.
* Regularly worked overtime with supervisor, ensuring timely completion of all
maintenance projects.
« Enhanced facility cleanliness and functionality, contributing to a safer and more
efficient environment.
« Addressed and resolved maintenance issues promptly, reducing downtime and
improving resident satisfaction.
Education
Diploma Liberty high school 3700 Liberty Heights Ave Henderson, NV
89052 United States
2016 - 2019
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