Customer Service E-Commerce Manager
Resume:
Bobby Adeolu Akinyele
Baltimore, MD *****
*************@*****.***
I have a strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers and customers. Authorized to work in the US for any employer
Work Experience
Shipping and Receiving Clerk
C. Steinweg (Baltimore) Inc.-Baltimore, MD
March 2023 to May 2024
Job duties include tracking inventory, keeping accurate records, packaging and weighing items, printing shipping labels and postage, inspecting goods received for damage and distributing products to other departments.
E-Commerce Manager
Baltimore, MD
January 2022 to December 2023
As an E-Commerce Manager, I drove the growth of the E-Commerce business by enhancing customer experience, managing customer orders and fulfilments. I was responsible for technology and infrastructural plans, also responsible for generating data driven commercial insights and managing relationships with partners for the business. As an E-Commerce manager I worked in a fast-paced, digitally centric environment where I oversaw the end to end commercialization and operationalization of the E-Commerce business. As the manager I had to be energetic, collaborative and results oriented team leader. I am technology savvy with strong business acumen and i am able to effectively manage multiple projects.
Sales Representative/Customer Service
Med Alert Call Center-Baltimore, MD
February 2022 to March 2023
As a call center sales representatives I generally provide telecommunication services to customers as well as the promotion and sales of telecommunication products and services to customers via telephone calls.
Coach
Soccer for success
Working since Feb 20th 2017 till now
Customer Service Representative
SPECTRUM CORP
Costumer service representative for New York cable company Education
Some college in Criminology
University of Maryland-College Park - College Park, MD August 2022 to Present
High school or equivalent
Orchard Park High School - Buffalo, NY
August 2010 to May 2014
Skills
• Electronics (10+ years)
• Computer Skills (10+ years)
• Phone Etiquette (10+ years)
• Communication skills (10+ years)
• Customer Service (1 year)
• Sports Coaching
• Time Management (5 years)
• Landscape Maintenance
• Math
• Lawn Care
• Shipping & Receiving
• Warehouse Experience
• Telecommunication
• Supervising experience
• Customer service
• Sales
• Telemarketing
• Sports coaching
• Computer skills
• Organizational skills
• Time management
• Outside sales
• Inside sales
• Insurance sales
• Marketing
• Management
• Negotiation
• Communication skills
• Microsoft Powerpoint
• Project management
• Microsoft Outlook
Awards
NYS Football state championship
December 2012
Certifications and Licenses
driver's license
Assessments
Call center customer service — Proficient
December 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Mechanical knowledge — Proficient
April 2024
Understanding and applying mechanical concepts and processes Full results: Proficient
Customer focus & orientation — Proficient
May 2024
Responding to customer situations with sensitivity Full results: Proficient
Food service: Customer situations — Proficient
May 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Sales skills — Proficient
December 2023
Influencing and negotiating with customers
Full results: Proficient
Inside sales — Proficient
December 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer service — Proficient
April 2024
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
April 2024
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate