Customer Service Representative
Resume:
Laura Cathey
Highly motivated individual seeking employment
Woodway, TX 76712
*************@*****.***
I am a Texas resident looking for a fair chance at a new start new experiences and positive work environment. I am willing to learn anything new if given half the chance and someone willing to train if necessary. I have knowledge in many areas concerning customer service, trouble shooting, accounts, and negotiations with new customers as well as being able to lead a team and trouble shoot issues, helping to create a positive environment. I simply want to be afforded the opportunity to thrive and be a part of something bigger than myself.
Authorized to work in the US for any employer
Work Experience
Team Lead
Burger King-Hillsboro, TX
June 2021 to October 2021
Was responsible for making sure all shift duties and staff went and worked smoothly and everyone knew what job expectations and delivery were. i was responsible for safe drops and notes and closing duties at the end of each shift
Telephone Service Representative
S2G Support Services Group-Waco, TX
March 2020 to October 2021
helped customers recover compromised accounts helped customers navigate their devices and troubleshoot their devices and set up new service accounts answer questions and account updates Paper Delivery
Corsicana Daily Sun-Corsicana, TX
October 2010 to November 2017
helped put ad inserts in the news papers and bundle them for delivery then delivered to businesses with Mr. Ronny Vandiver
Laboror
J and R Coating-Hillsboro, TX
March 2001 to August 2002
i was a parts laborer coating diesel refrigeration parts in zinc alloy and getting them ready to be shipped Education
High school diploma in none
Hillsboro High School - Hillsboro, TX
August 1998 to May 1999
Skills
• Telecommunication
• Inside Sales
• Computer Skills
• Outbound Sales
• Negotiation
• able to work in a group or singular setting. i have adaptive learning and am willing and open to new experiences. i am great with customer service and learning filing and pos systems as well as being adaptive in various work environments as well as singular.
• Sales
• Telemarketing
• Technical Support
• Quality Assurance
• Computer Networking
• Retail Sales
• Upselling
• Presentation Skills
• Cash Handling
• Account Management
• Management
• Search engines
• Customer service
• Communication skills
• Organizational skills
Certifications and Licenses
Tabc
February 2021 to February 2023
TABC certification allowing me to participate in the sale of alcohol and tobaco products legally in the state of Texas
Food Handler Certification
Driver's License
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