Customer Service Representative

** **** **

Summertown,tn *****

931-***-****

EM: ******@*******.***

Elisa Mcnabb

Objective

To find employment that will use my skills in customer service with a combination of balancing multiple projects.

Experience

Target

Nov.10-Jan. 11 Cashier Awatukee, AZ

I was a cashier there thru the holiday season it was only seasonal help. I helped Customer find things, Helped them learn more about the store, Check them out in a fast and friendly way.

Ross Dress For Less

Sep.10- Oct.10 Customer Service Awatukee, AZ

I helped the customer find things organized the store and put things back in there place. I also check out customer out in a Fast and friendly way

C2C Consulting

July 09- August 09 Loan Processor / CSR Maricopa, AZ

I am responsible for set-up file and calling the clients for either updated documents or missing documents for the senior processors. To have when presenting the loan to the bank. I also call banks to see if they received the 3rd party autho form I sent over. I collected papers from clients to complete their files for the banks. Also make sure that the papers are current like paystubs and bank statements.

Jack In The Box

2006 – 2009 Shift Manager Phoenix, AZ

I run the whole store on the midnight shift while supervising 2-3 other people. I am responsible for reports, counting money, cleaning, making sure co-workers stay on task and resolving customer’s issues.

Phase 2 Solutions

2004 - 2005 Customer Service Representative Phoenix, AZ

Warranty exchange agent that will change any manufactured defect for the customer. Held one of the highest rankings for customer satisfaction. Customer would always call back and ask specifically to talk to me.

Mortgage Investors Corporation

2002 – 2004 Customer Service Representative Phoenix, AZ

USA #1 Veteran Refinance Company. I was directly involved with numerous Sectors in a very large National outbound Call Center. Using state of the art predictive dialers we scheduled thousands of appointments everyday. Was recognized as a leader amongst my superiors and peers alike and received several awards and bonuses for superior performance.

Skills

Efficient with email and Microsoft Word and excellent people skills.

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