Customer Service Security Officer
Resume:
Latrice Fleming
Jonesboro, GA *****
****************@*******.***
I'm proactive, organized, time efficient, diligent in work and personal ethics. Over 15 years Excellent communication, customer service, leadership skills. More than a year of high call volume experience. Innovative to learn new techniques, styles and adventures. Currently certified in BLS, Oshia, Serv Safe, Medical Terminology and Georgia Security Guard certifications. Efficient in Microsoft Office, Fast Pass 7 System, Spreadsheets and various POS Systems. My goal is not only to bring my experience, but to become a greater asset to the company.
Authorized to work in the US for any employer
Work Experience
Security Officer
Northside Hospital-Atlanta, GA
August 2023 to Present
• Ensuring the safety of the patients, staff, etc. Utilizing customer service skills through knowledgeable information on and off the facility.
• Daly patrols of the interior/exterior of the facilities.
• Assisting with combative patients that may inflict harm to self or others.
• First responder to life threatening codes, by use of fundamental life saving techniques (BLS). Security Officer
Kaiser Permanente-Atlanta, GA
April 2018 to August 2023
• Ensuring the safety of the patients, staff, etc. Utilizing customer service skills through knowledgeable information on and off the facility.
• Assisting with combative patients that may inflict harm to self or others.
• Daly patrols of the interior/exterior of the facilities.
• First responder to life threatening codes, by use of fundamental life saving techniques (BLS). Lead Sales Associate/ Beauty Consultant
SALLY'S BEAUTY SUPPLY-Snellville, GA
April 2013 to July 2018
• Trained and supervised 4 associates with operations, to meet daily and monthly goals through the POS system and spread sheets.
• Beauty Consulting with product knowledge to assist customers.
• Accounting, Inventory, and daily Managerial tasks. Which consisted of but not limited to. The opening/ closing, balancing deposits, product ordering, and sell productivity. Accounting Assistant
Jonny Harris CPA-Decatur, GA
February 1995 to December 2000
• Overseeing the flow of clients in the preparations of yearly taxes.
• Counseling and assisting with Bookkeeping of client's business/ personal accounts. Which included utilizing my customer service skills.
• Handling the day-to-day operations which included the dispensing/ receiving of government payouts for the clients.
• Utilizing my customer service skills. Appointment setting, daily assistant duties etc.
• Handled between 50 to 70 calls daily.
Education
High school diploma
Ronald E. Mcnair High School - Decatur, GA
August 1989 to June 1993
Skills
• Microsoft Office (10+ years)
• Computer skills (10+ years)
• Administrative experience
• Phone etiquette
• Data entry
• Medical terminology (1 year)
Certifications and Licenses
Guard Card
CPR Certification
August 2023 to August 2025
Cardiopulmonary resuscitation
Medical Terminology certificate
March 2024 to Present
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