Technical Writer, Editor, Proofreader

Qualifications Profile

Energized, detailed, and highly productive professional with 25 years of experience delivering correct technical content, collaborating, and teaching alongside critical campaign deadlines. Direct and effective writer, reviewer, and communicator during research and marketing planning and execution. Proven ability to have fun, stay focused, close gaps, and be accurate while immersed in data, templates, portals, and websites. Ability to maintain strict adherence to reference standards and client requests, yet smartly flexible to stay on brand.

Core Competencies

Proofreading – 25 years

Editing – 20 years

Technical Writing – 15 years

Content/Brand Style – 15 years

Templates/Data – 10 years

Quality Audits – 10 years Contracts, Invoices, Proposals, PowerPoint Decks – 10 years

Portal Testing/Enhancement Options – 5 years

Group Inbox Requests and Delivery – 5 years

Professional Experience

NOTE: Any gaps in longer-term work history filled with freelance writing/editing projects, feline rescue volunteering, and group fitness attendance/teaching.

Centene Corporation St. Louis, Missouri 2024 – 2025

Marketing Editor / Copywriter

Quality lead for AEP healthcare docs with 20+ translations coordination on backend of production.

Marketing and advertisement planograms and implications of updates for affiliated materials.

Highly organized pre- and post-production for annual execution and year over year invoicing.

Wells Fargo Minneapolis, MN 2023 – 2024

Content Publisher – Enterprise Complaints and Remediation (ECR)

Jira status capture; Word.doc subject matter expert (SME) track changes, procedures, and OpenText

ECM live publishing.

Procedure writing, editing, publishing, and validation – exceeding productivity and quality targets.

Improvement and ongoing analysis of dept. checklists, site links, resources, and metadata.

Communication with senior procedure writers and publishing leadership about increased volume, accurate production steps, ECR Content inbox request help, and repository/library maintenance.

Medica Health Plans Minneapolis, MN 2019 – 2022

Document Production Specialist – Government Programs

Medicare Advantage (MA) Solution SME for member benefit documents.

Versioning of 12 data model plans in 100+ PDF/Word templates, using style guide and plug-in variables.

Change tracking and technical data re-writes across various website and portals.

Operations lead for two preferred execution vendors. Ongoing direct response tracking.

Bright Health Plans Minneapolis, MN 2018 – 2019

Medicare and Medicaid Editor – Member Materials

Extensive technical writing and data quality review for Medicare/Medicaid annual model documents.

Tasked with retro-reviews of released data items; Located wrong premiums and contact info after 20+ rounds of corrections. Timing of located errors avoided $13k in added late fees and vendor markup.

Migrated refreshed, revamped, and corrected INDD/PDF files into content management repository.

3M Company Maplewood, MN 2017 – 2018

SharePoint Content Editor – Human Resources

Updated seven protected HR websites with image, link, and wording updates using SharePoint.

Followed intricate process and procedures to implement global corrections and data edits.

Oversight of group Human Resources inbox for request intake, triage, and completion alerts.

Delivered document improvements back, after re-writing/edits, alongside other data and site cleanup.

Optum Healthcare Eden Prairie, MN 2015 – 2017

Marketing Specialist – Pharmacy Business Setup Research Team

Assisted product owners with monthly drug list data and letter writing for regulatory approvals.

Business Setup Research Team monthly mailing lead; intensive data proofreading w/ template alignment.

Web authored global announcements and remediation clarity to various internal portals.

Provided important improvement impacts to the administration of specialty medications via site edits.

Target Corporate Minneapolis, MN 2014 – 2015

Data Coordinator – Merchandising

Daily SharePoint technical re-writes and updating during database migration.

ServiceNow Enterprise Performance Management dept. process mapping using Visio.

Writing of eight processes for departmental matrix problem solving and employee computer remediation.

Posting Merchandising Process & System Development details to WIKI and associated SharePoints.

Remoting into machines executing eight processes to achieve remediation, closing ServiceNow tickets.

Education

University of Wisconsin Madison

Bachelor of Arts – English Degree

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