Customer Service Data Entry

OBJECTIVE

To develop a stable career in which my education, knowledge, skills, and abilities will enhance my opportunities with a productive and growing organization

QUALIFICATIONS

National Certified Insurance Coding Specialist

Self – motivated, detail oriented individual that works well within a team environment

Excellent customer service skills

Basic computer skills including MS Office, Word Perfect, Lotus, Dos, and Lucent

Excellent in time management and organization

Able to analyze health data, coding and computer systems

Knowledge of ICD-9, HCPCS, CPT Coding

Knowledge of Medical Manager and Medcin

AAPC Membership

EDUCATION

2008 – 2009 Sanford Brown Institute Jacksonville, FL

Medical Billing and Coding Program

Dean’s List Certificate

Perfect Attendance Certificate

1995 – 1997 Jones College Jacksonville, FL

Associate of Science in Business Administration

EMPLOYMENT

11/11 – current

Citi bank

Collections Jacksonville, FL

Process payments and refunds

Managed inbound and outbound calls

Resolved customer credit issues with the credit card

Contact clients and discuss there overdue payments

Retention Specialist

Negotiate payment plans to resolve delinquencies with cardholders

Persuaded cardholders to keep their card

Work with cardholders on problem solving

Discuss billing

Provide superior service and timely resolution to high profile and sensitive clients

Mentor the training class

Development Improvement strategies

Making recommendations

Offering advice and guidance

Fraud Specialist

Responsible for completing thorough risk assessments when reviewing accts

Manage client fraud inquiries

Ensuring proper investigation and timely resolution

For about 1year and a half I did contingent for Help Gate and Sup Gate in fraud

5/11-7/12 Spherion

Data Entry( State Farm) Jacksonville, FL

Invoice Processor

Paid the private adjustors

Closed insurers claims

Open insurers claims

Prepared insurance claim checks to the insurers

01/10-06/10 Spherion

Data Entry (ACS/ Bank Of America) Jacksonville, FL

Loan processor

Coded documents

FHA loans

Filed documents on computer

Worked in matrix

9/09-01/10 Woman Special Care Jacksonville, FL

Intern as Billing Specialist

Pulling reports

Verifying insurance

Filing claims

Resubmitting claims

Verifying global benefits

Pulling charts

3/07 –7/09 American Express Jacksonville, FL

Travel Agent

Handed inbound and outbound calls

Made travel plans for card holders

Booked air, car, hotel, and vacations for clients

6/06 – 12/06 Citistreet Jacksonville, FL

Participant Service Rep

Responsible for enrolling clients in the 401k program

Explained investment options to clients

Handled money markets, bonds, rollovers, and dealt with distributions

Processed lump sums

4/01 – 5/06 America On Line Jacksonville, FL

Customer Service Consultant

Managed inbound calls from members

Provided service to members

Handled billing and technical related calls

Identifying problem solving

Rebutted objections

Negotiated with members

REFERENCES

Available Upon Request

Contact this candidate