Data Analysis Customer Service

SHAHRIER NAYEEM

The Bronx, NY ***** • 986-***-**** • *****************@*****.*** • WWW: Bold Profile

Education

Bachelor of Science: Mechanical Engineering, Expected in 12/2027 THE CITY COLLEGE OF NEW YORK (GSE) - New York

Professional Summary

Dynamic professional with a proven track record at CSF GARMENTS LTD, excelling in decision-making and data analysis. Demonstrated ability to enhance team efficiency and customer satisfaction through effective communication and cash handling skills. Achieved significant improvements in personnel management and operational procedures, contributing to organizational success.

Accomplishments

• Gained the membership of BGMEA(Bangladesh Garment Manufacturers and Exporter Association)

• Two times best volunteer awards for Youth's voice organization Skills

• Cash handling

• Decision-making

• Customer service focus and sales

• Data analysis

• Mathematical and financial management

• Communication

Work History

Shift Manager, 07/2023 to 11/2024

COLD STONE AND CREAMARY – Scarsdale, NY

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

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Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

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Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

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Cashier, 01/2023 to 03/2023

MIDNIGHT SMOKE SHOP – Seattle, WA

• Greeted customers entering store and responded promptly to customer needs.

• Worked flexible schedule and extra shifts to meet business needs.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. HR Assistant Manager, 03/2018 to 12/2022

CSF GARMENTS LTD – CHITTAGONG,BANGLADESH

• Maintained up-to-date personnel files, ensuring compliance with legal requirements and internal policies.

• Streamlined the recruitment process for faster candidate selection and onboarding.

• Developed comprehensive training programs to increase staff knowledge and skills.

• Administered employee benefit programs, enhancing overall job satisfaction within the organization.

• Supported management in the development of organizational strategies by identifying human resource needs. General Team Member, 12/2017 to 11/2022

Youth's Voice – CHITTAGONG

• Collaborated with team members to identify and address pressing social issues in the local community Organized and participated in donation drives,collecting and distributing essential items such as clothing, food and school supplies to underserved communities .

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• Directed our school administration which provided free education to the poor children's.

• Supported fundraising efforts to finance social initiatives and assist underprivileged individual. Languages

English Bengali

Hindi Urdu

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