Service Representative Customer

Elisha Brown

Ph: 517-***-****

Email: **********@*****.***

OBJECTIVE:

Customer Service Representative & Community Outreach Director seeking a challenging position offering diverse job opportunities and professional development.

EXPERIENCE:

Matrix Human Services Program Coordinator

January 2023-November 2024

Email management via review and message distributions

Organizing and scheduling appointments

Organizing and coordinating meetings

Handling inquiries and incoming work requests

Reviewing files and records to answer requests for information

Checking and distributing documents and correspondence

Maintaining filing systems

Compiling records of office activities

Photocopying, Scanning, and Faxing

Typing documents and correspondence

Checking and Entering data

Updating and maintaining databases

Coordinating workflow

Reach One Teach One Coalition Team Leader

July 2022-December2022

Assist with Detroit City Council to mobilize Voter Registration Drive in Districts 2,4,3 &5

Build relationships with Detroit’s Faith Based leaders and Block Club leaders to table at their events to register voters application processed

Meet with Detroiters in Districts 2,4,3 &5 to discuss issues and concerns in their neighborhoods

Submitted reports to the assigned City Council representative supporting the Voter Registration Drive

Community Outreach Group LLC Program Director

March 2022-June 2022

Mobilized residents in New Orleans to promote The Free Health Care for All Initiative

Managed a team of 25 organizers to help 9th ward residents to enroll in Aetna Health Care

Assigned each team canvases turf

Monitoring all data collected from the canvassers through the Vote Builder portal

Submitted daily reports to the Regional Director & Elected Officials

Payroll

Case Management General Motors

July 2019-February 2022

Assist clients who have vehicle concerns on behalf of GM

Temp-Team Captain

Handle inbounds and outbound calls

Manage a caseload of 50+

Maintain Metrics of 28% or higher

One-on-one support with Tier 2 agents

Escalations and Escalations

Assist TL with case closures

Assist with Floor Support

United Way for Southeastern Michigan Meet Up and Eat Up Community Organizer June 2019-August 2020

Canvassed Wayne and Oakland County to promote healthy food awareness

Created partnership with volunteers

Voter Action Network (VAN)

Cut turf

Team Leader

Managed summer lunch & dinner sites

Good Jobs Now Non-Profit Lead Community Organizer

April 2017 – March 2019

Community Organizing/Meetings

Block clubs

Presidential Campaign

Mayoral/ Gov. Campaign

Youth Outreach Program

Voter Registrations

Poll Worker

Service Employee International Union Healthcare MI Healthcare Union Representative March 2015– June 2017

Has successfully organized and recruited health care workers to become unionized

Report all union dues

Home Care Union Dues Campaign

Data-Entry Nightly Reports

Community Meetings

Block Club Captain

EDUCATION:

Western Michigan University bachelor’s degree in political science January 2001 – June 2005

Participated in voter registration activism on campus

Spoke with students about the importance of voting

Voter Registration outreach team

Work Study Political Educational Program

Volunteered/ Community Organizing

● Acted as Precinct Captain on national, state and local campaigns

Canvassed Detroit neighborhoods to educate citizens on Medicaid expansion and housing services

Voter Registration turnout project

Organized Phone Banking Campaigns for State and Local Initiatives

Expansion and Housing resources

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