Customer Service Support Specialist

**/**** - **/**** ******* Aide, Dining Room and Cafeteria Attendants and Bartender Helpers

Omaha Public Schools, Omaha, NE

Provide breakfast and lunch for elementary school students. 07/2023 - 07/2023 Cashier, Dining Room and Cafeteria Attendants and Bartender Helpers M N G Corp, Omaha, NE

Work cashier counter and inventory.

11/2013 - 11/2016 Community Support Specialist, Social and Human Service Assistants Community Alliance, Omaha, NE

Community Alliance Nov.2013 - Nov. 2016 Community Support Specialist Omaha, NE Develop and review service plans in consultation with clients, and performing follow-up to assess the quantity and quality of services provided. Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, or medical care. Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.

09/2012 - 09/2013 Senior Counselor, Social and Human Service Assistants Maximus Inc, Omaha, NE

Maximus Inc. Sept. 2012 - Sept. 2013 Senior Counselor Omaha, NE Provide direct case management services to families, who have applied for state assistance. Create employment readiness curriculum training for clients and staff. Ensure that all participants remain compliant with the Employment First program. Develop case plan strategies to assist clients in becoming self-sufficient. Facilitate Job Preparation Training Class Complete Nebraska State required reports on a monthly basis 09/2009 - 01/2012 Training/Program Specialist, Training and Development Specialists Policy Studies Inc, Omaha, NE

Policy Studies Inc. Sept. 2009 - Jan. 2012 Training/Program Specialist Omaha, NE Provide direct case management services to families, who have applied for state assistance. Create employment readiness curriculum training for clients and staff. Ensure that all participants remain compliant with the Employment First program. Develop case plan strategies to assist clients in becoming self-sufficient. Facilitate Job Preparation Training Class Complete Nebraska State required reports on a monthly basis

01/2008 - 10/2008 Customer Service Representative, Customer Service Representatives Ford Motor Credit Company Llc, Omaha, NE

Joseph King

505 South 6th Street, Apt 411

Council Bluffs, IA 51501

Phone: 531-***-****

Alt Phone: 531-***-****

Email: ********@*****.***

Objective

To seek employment with the company and utilize my skills and training. Ability Summary

I have a variety of experience and knowledge to be and asset to your clients. Employment History

Ford Motor Credit Company Jan.2008 - Oct.2008 Customer Service Representative Omaha, NE Provide comprehensive customer support for individual and business accounts. Interact with various departments to ensure processing of customer request and inquiries. Assist customer with problem resolution of accounts on a daily basis.

09/2006 - 09/2007 Voice Service Manager, Training and Development Specialists West Corporation, Omaha, NE

West Corporation Sept.2006 - Sept.2007 Voice Service Manager Omaha, NE Process telecommunication orders from various companies from inception to implementation. Interact with various departments to ensure successful implementation of program. Coordinate communication equipment operators to resolve issues for project maintenance.

06/2006 - 09/2006 Customer Service Rep, Customer Service Representatives Convergys, Omaha, NE

Convergys Customer Service June.2006 - Sept.2006 Customer Service Representative Omaha, NE Process activation of American Express credit cards. Provide additional services and resolve customer inquiries in a call center environment.

08/2000 - 02/2005 Program Supervisor, Social and Human Service Assistants Heartland Health Outreach, Chicago, IL

Heartland Health Outreach Aug. 2000 - Jan.2005 Program Supervisor Chicago, IL Supervise HIV Health Education and Life Strategies program. Conduct and administer fiscal operation, including accounting, planning budgets, authorizing expenditures, and coordination financial reporting. Prepare curriculum for group discussion. Facilitated individual and group educational sessions. Assist the homeless and low income population with services and referrals. 07/1997 - 07/2000 Transportation Customer Service Coordinator, Dispatchers, Except Police, Fire, and Ambulance

Ryder Integrated Logistics, Melrose Park, IL

Ryder Integrated Logistics Transportation Customer Service Coordinator Melrose Park, Illinois Ford Motor Company July.1997 - July.2000 Managed outbound transportation of truck and automotive parts to Ford Contracted Dealerships in a six state regional area. Supervised 55 dock and driving employees in a unionize environment. Resolution of Customer Questions and Inquiries on a daily basis. Responsible for Scanning Program for the Location. 05/2012 Human Services

Associate's Degree

Metropolitan Community College, Omaha, NE

Graduated 2012 in General Studies with an emplhasis on Human Services 05/2012 General Studies

Associate's Degree

Metropolitan Community College, Omaha, NE

01/1979 General High School Curriculum

High School Diploma

Tilden Tech, Chicago, NE

Education History

Occupational Licenses, Certificates and Training

References Available on Request

Honors & Activities

Additional Information

Detailed References

Contact this candidate