Service Representative Guest
Resume:
NAOMI FOSTER
**********.**@*****.***
CAREER OBJECTIVE
Quality-oriented professional with 7.5+ years of experience and a proven knowledge of customer satisfaction, guest retention, and inventory planning and control. Aiming to leverage my skills to successfully fill the Administrative, Clerical or Guest Representative role at your company.
PROFESSIONAL EXPERIENCE
ALL N ONE ANSWERING AND RECRUITMENT SRV.
ADMINISTRATIVE ASSISTANT JAN.-2022-PRESENT
● ANSWER PHONES
● SET APPOINTMENTS
● ESTIMATES
● ACCOUNTING/BILLING/CLAIMS
● BOOKEEPING
Waldorf Astoria, Boca Raton, FL
Guest Service Representative, Apr 2017 – Jun 2020
● Greet, register, and assign rooms to guests of hotels or motels.
● Verify customers' credit, and establish how the customer will pay for the accommodation.
● Contact housekeeping or maintenance staff when guests report problems.
● Make and confirm reservations.
Allure Day Studio, West Columbia, SC
Spa Attendant, Mar 2014 – Jan 2017
● Manicures and PedicuresAssist Therapist SanitationOffice DetailScheduling Doubletree Hotel, Columbia, SC
Guest Service Representative, Oct 2012 – Jul 2014
● Greet, register, and assign rooms to guests of hotels or motels.
● Verify customers' credit, and establish how the customer will pay for the accommodation.
● Contact housekeeping or maintenance staff when guests report problems.
● Make and confirm reservations.
Extended Stay Deluxe Hotel, Irmo, SC
Guest Service Representative, Jul 2007 – Mar 2009
● Greet, register, and assign rooms to guests of hotels or motels.
● Verify customers' credit, and establish how the customer will pay for the accommodation.
● Contact housekeeping or maintenance staff when guests report problems.
● Make and confirm reservations.
EDUCATION
University of Phoenix
Phoenix, AZ
Completed coursework towards M.B.A. Hospitality Management (Mar 2012) ADDITIONAL SKILLS
● Data entry and typing skills
● Administrative and Clerical skills
● cross trained in various departments including: food and beverage, catering and housekeeping
● Event planning
CREDENTIALS AND LICENSES
● Drivers license
● Hair Braiding
● Microsoft suite ( work, word, excell)
● Onq certified
REFERENCES
References available upon request
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