Customer Service Rep

Location:

Prosper, TX

Salary:

$15

Posted:

November 22, 2024

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Resume:

Juan A. Morris

**** ***** ****, *** ***

Dallas, TX 75231

**********.**@*****.*** Phone 469-***-****

TECHNICAL EXPERIENCE:

DATABASES: IMS, IMS/DB-DC, VSAM, DB2, ORACLE, IDMS, UNIX

HARDWARE: 3780, 3270 CRT, IBM PC, IBM COMPATIBLE

SOFTWARE: WINDOWS 3.1, 95, 98, MICROSOFT, EXCEL, ACCESS, SAP, WINDOWS

OPERATING SYSTEMS: JES/JES3, VM/370, MVS/XA, TSO/ISPF, MVS/370, MS DOS, OS/2, VM

LANGUAGES: TSO/CLIST, TSP/JCL, COBOL, COBOL II, FORTRAN, BASIC

TOOLS: OMEGAMON, ABEND-AID, PRIMOS, WORDPERFECT, PWP, ICCF,

UCC11-11CMT, NCCF, UCC7, MIDAS, CHAMPS, CHANGEMAN,REVOLVE, CA-7, CA-11, ENDEVOR

CTDI, Lewisville, TX

Assistant Tech for Android phones

Test phone to see if they're working clean the CPI out of the phones by using Blitz and Blitz Pro putting phones back together and storing them to be used later on, make sure that phones are working by testing them on Thunder seeing if the calibration is correct by testing them on Rev machine.

Nov - 2022 to Present

Driveline, Coppell, TX

Recruiter

Jul -2021 to Nov 2022 - Call people to recruit them for a position for Driveline from all over the Continental USA

Techmahindra/BJC, Plano, TX

Oct - 2019 to Jul - 2021

Answer calls and answer emails from Dr.s and nurses or any hospital support about computer DUO, EPIC, SOARIAN, LAN and WAM making sure if I can not take of the

problem creating a ticket in Service

Now, changing passwords in Active Directory, also changing passwords for GroupWise in INovell, also setting up the printers in PrinterLogic. Using VPN to log in, remote access to users' computers to update, debug, search for files on drives, Go into Pro logic. For printer setups. Set up Citrix Receiver and also have the user to reset the receiver. Answer anywhere from 10 to 20 emails. Answer anywhere from 60 to 100 tickets Also take anywhere from 60 to 80 phone calls a day. Also have a system where I keep track of my daily work. And also update KB's which are basically knowledge Base information. Implement that with the call

Iqor/Tmobile, Rochardson, tx

Oct 2017 - Oct - 2019

I am responsible for talking to customers, I help them out with their billung helping other Agents from across the United States figuring out what's wrong with the customers phone also responsible for ISP for new customers also responsible for IOT, M2M, B2B

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Customer Service Rep

Bank Of America

Aug 2011 - Apr 2014

1 Answer calls for Bank of America Mortgage Customers

2 Helped customers with their escrow, mortgage payments, history of the loan

3 Help customer's find the best way to keep up with the mortgage payments

4 Send customers to the best possible option for their mor...

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Customer Service Rep

PFSWeb

Mar 2010 - Aug 2011

1 Answer telephone calls for Carter's/Oshkosh B'Gosh/Volcom/Sunglass Hut/Roots

2 Create purchase orders for customers

3 Help customers find out when their order is being shipped, also tracking their orders

4 Helping customers that are not happy with their o...

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Customer Service Rep/Programmer

Neil Corporation

Sep 2006 - Aug 2008

1 Took calls from Salons and Spas across America, Mexico and Canada

2 Repair databases using SQL and SalonBiz, SpaBiz

3 Logged in the customer's computer using Logmein123

4 Created new databases for credit cards, and phone systems

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Contractor/Installer

ACI/COMCAST/TIMEWARNER

Nov 2003 - Sep 2006

1 Installed cable, internet for apartments, homes and some offices

2 QC'd other jobs that some installers have done

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Team Leader

TXU

Aug 2002 - Nov 2003

1 Fixed DB2 queries and programs for the Year 2001 Texas electric deregulations

2 Utilized mapping support for development and maintenance of on-line screens

3 Performed unit, system and integration testing for maintenance and development of projects

4 Created complex test...

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LEAD UNIX PROGRAMMER

NORTEL NETWORKS

Jan 2000 - Aug 2002

1 Utilized C-Shell, Z-Shell, and Shell scripting on UNIX HP

2 Ran Task-Manager jobs for various Canadian customers

3 Ran Loads for various Canadian customers

Environment: C-shell, Z-shell, Shell Scripting, UNIX

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TEAM LEAD / PROJECT LEAD

GREYHOUND/SOUTHLAND

May 1998 - Jan 2000

1 Y2K compliancy involving COBOL and IDMS for Greyhound and 7-11

2 Remediated JCL and 1,000,000,000 lines of code for IDMS, COBOL and CICS

3 Wrote test scripts for the customer after testing the programs and created new VSAM files

4 Determined if an application was Y2K c...

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Y2K CONSULTANT

IBM

Sep 1997 - May 1998

Ensured 4,000,000 lines of code was Y2K compliant using COBOL

Used REVOLVE to find date routines within DB2 programs to determine Y2K compliance

Used REVOLVE to use other techniques such as "windowing" and "expanding"

Environment: COBOL, MicroFocus COBOL, DB2, REVOLVE, JCL, TSP/I...

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PROGRAMMER / ANALYST

EDS/SPO/SATURN

Jul 1996 - Sep 1997

Converted 74 COBOL programs to COBOL II

Created programs for GM's Payroll System

Developed a system called GEOcoder for customers that allows customers to call for Saturn for car information

Developed and modified 30,000 lines of code utilizing COBOL

Environment: COBOL, CICS

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PROGRAMMER / ANALYST

GENERAL DYNAMICS

Jan 1995 - Jul 1996

Modified 400,000 lines of code utilizing COBOL and IDMS

Modified all JCL for production

Environment: COBOL, IDMS, JCL

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PROGRAMMER / ANALYST

COMPUWARE CORPORATION

Oct 1990 - Jan 1995

Utilized mapping support for development and maintenance of on-line screens

Performed unit, system and integration testing for maintenance and development of varied projects

Created complex test environments involving creation of JCL, PROCs and Control Cards for multiple systems

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