Customer Service High School
Resume:
Juliana Ramirez
San Jose, CA *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Old Navy Brand Associate
Old Navy-San Jose, CA
May 2024 to Present
• Provided exceptional customer service by assisting customers with product selection, sizing, and styling recommendations
• Processed cash and credit card transactions accurately and efficiently using the point-of-sale system
• Handled customer inquiries, concerns, and complaints professionally and resolved issues promptly to ensure customer satisfaction
• Handled customer inquiries, concerns, and complaints professionally and resolved issues promptly to ensure customer satisfaction
• Participated in training sessions on product knowledge updates, selling techniques, and store procedures to enhance performance
Crew Member
Five Guys-Campbell, CA
October 2021 to December 2021
• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
• Completed opening, closing and shift change tasks to promote store efficiency.
• Took orders, prepared food and processed payments in full-service fast-food establishment.
• Kept customer and food preparation areas clean and well-organized for maximum efficiency.
• Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
• Provided high-quality customer service in accordance with the Company’s customer service standards and policies and procedures.
Education
High school diploma
Sunol High School - California
July 2021 to December 2023
Skills
• Organizational skills
• Basic math
• Sales (1 year)
• Communication skills
• Cash handling (1 year)
• Cash register (1 year)
• Organizational skills
• Customer service (1 year)
• Sales
• Food handling
• Guest services
• Phone etiquette
• Retail sales (1 year)
• Retail math (1 year)
• Grocery store
Languages
• English - Fluent
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