Los Angeles Customer Service USPS
Resume:
Malika Arnsby
Victorville, CA *****
******.**********@*****.***
• United States Postal Services Employee - 31 YEARS
• United States Postal Services Supervisor Mail Processing/Distribution -12 years
• Manufacturing Colgate,Inc
• Casual Longshoreman Los Angeles/Long Beach - 6 years
• Retail/Customer service - 1 year
• Honda Distribution Center employee -1 year
• Tractor Trailer Operator/Forklift Operator - 10 years plus combined experience
• United States Postal Services Customer Care Agent - 3 years
• I.H.S.S- IN HOME SUPPORT SERVICES CARE PROVIDER- 5 YEARS Willing to relocate: Anywhere
Work Experience
CSR - Customer Service Representative
USPS (United States Postal Service) - Los Angeles, CA January 2020 to August 2023
• 4 years Customer CARE Agent USPS
• EXTENSIVE TRAINING COURSE
• Inbound calls greeting/closing as per organizations guidelines and S.O.P
• Troubleshooting/conflict resolution/ Tracking/
• Typing/recording and updating customer personal data
• Call escalations postal inspection/ consumer affairs
• Remote work/ VPN utilization/
• WORKFORCE MANAGEMENT/ SALESFORCE Applications
• Quality scores 90-100% consistency
Associate Supervisor Mail Processing/Distribution
United States Postal Service - Los Angeles, CA
October 1993 to June 2019
Cashier/Customer Service
Walmart - Torrance, CA
January 2012 to June 2012
Casual Longshoreman
Port of Los Angeles/Long Beach - Los Angeles, CA
January 2007 to January 2010
Shipping and Receiving Clerk
American Honda Motor - Torrance, CA
January 2008 to September 2009
Forklift Operator/Material Handler
Colgate-Palmolive - Bell Gardens, CA
January 2000 to December 2000
Education
Univer in Supply Chain Management
CSUDH - Carson, CA
September 2022 to February 2023
Community College in Business
El Camino Community College District - Torrance, CA August 2007 to February 2009
Certificate Program USPS in USPS Management
USPS Associate Supervisor Program - Postal, MO
January 2007 to June 2007
Skills
• Logistics (10+ years)
• Supply Chain
• USPS SUPERVISOR (10+ years)
• Assistant Safety Specialist (7 years)
• Tractor-Trailer
• Forklift
• Customer service (4 years)
• Dispatching
• Data entry
• Microsoft Word
• Computer skills
• Communication skills
• Freight
• Typing
• Warehouse management
• Computer networking
• Analysis skills
• Phone etiquette
• Transportation management systems
• Administrative experience
• Load & unload
• Manufacturing
• Supervising experience
• Working with people with disabilities
• Organizational skills
• Cash register
• Shipping & Receiving
• Workforce Management
Languages
• English - Fluent
Awards
USPS SUPERVISOR PROCESSING AND DISTRIBUTION
June 2010
ASSOCIATE SUPERVISOR MAIL PROCESSING AND DISTRIBUTION October 2007
Certified United States Postal Service Supervisor of Mail Processing a d Distribution - Los Angeles Network Distribution Center
ASSISTANT SAFETY SPECIALIST
January 2007
Assistant Safety Specialist for Los Angeles Network Distribution Center Certifications and Licenses
Driver's License
January 1991 to March 2026
Valid CA Drivers license no violations
Certification Port of Los Angeles - Tractor Trailer Operator October 2007 to January 2012
Trained and Certified- Longshoreman s Union and Los Angeles Port Operations- Casual Longshoreman Certified USPS Forklift Operator
February 1995 to August 2024
Trained and Certified Forklift Operator for the United States Postal Service Transport equipment Operator
TWIC Card
January 2007 to December 2012
TWIC CARD- government clearance, background check, security clearance for Port of Los Angeles/Long Beach, CA
SEIU UNION
April 2023 to Present
SEIU UNION MEMBER FOR IN-Home Support Services member Hazmat Endorsement
October 2007 to January 2018
Certified Training Hazmat/Hazwoper
Groups
APWU LOCAL Los Angeles,CA
January 2020 to Present
AMERICAN POSTAL WORKERS UNION MEMBER
Mailhandlers Union
October 1993 to January 2020
Mailhandlers Union Local 303
Additional Information
Supply Chain Management Studies- 6 months
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