Quality Assurance Service Specialist

Anthony Coppola

Peabody, MA 978-***-****

********@***.***

linkedin.com/in/anthonycoppola

Strategic thinker with a big picture mindset, exceptional Quality Assurance experience, and the capacity to energize a team of professionals by creating a resilient and innovative team culture.

Qualifications Summary

Visionary professional with the ability to develop and implement comprehensive test plans and test cases to assess compliance of products; able to coordinate with cross functional teams on timely remediation.

Collaborative team-player with high emotional intelligence and the capacity to lead teams in designing and implementing validation plans for a suite of software systems.

Exceptional communicator and change agent with a sharp power of observation; meaningful experience managing teams of SQA engineers, contractors and editors in testing multiple software product releases including Avid Media Composer, ProTools, and ISIS.

Ambitious, high-energy self-starter with a proven ability to provide in-depth consultation and feedback to software developers regarding testability of new software features for editing products execute test plans.

Engaging individual with a dynamic growth mindset, strong management and people skills, personal values, integrity, and technical knowledge; able to plan, prioritize, manage, and support the development, collection, and reporting of quality performance indicators.

Highly effective strategist with the capacity to use creativity to determine the best course of action for the organization as a whole through use of skills that transfer across multiple industries and positions.

Career Experience

MIT Lincoln Laboratory Lexington, MA

Senior Field Service Specialist, Information Services 2021 to 2023

Demonstrate strong leadership and foresight while providing quality Apple product support for Lincoln Laboratory staff and contractors. Establish solid foundation for success through expertise in Workspace One, JAMF, and Verizon portal.

Selected Contributions:

Highly experienced and skilled in Macintosh, iPhone, and iPad setup, configuration, deployment, and troubleshooting.

Capture substantial gains in efficiency and productivity by creating a wiki for documenting support policies and procedures.

Maintain active Secret Security Clearance.

Coppola Consulting LLC Peabody, MA

Principal/Sole Proprietor 1997 to Present

Employ balanced, disciplined leadership for this boutique IT support business, which provides support, training, and consulting services across the entire range of Apple products including Mac computers, iPhones, iPads, Apple Watch, and Apple TV.

Selected Contributions:

Ensure corporate financial health through a business model focused on establishing and maintaining a profitable business.

Generate energy and stability by delivering knowledgeable, dependable, and efficient IT services through a commitment to providing high-quality, reliable technical support all clients, which include schools, small companies, families, and individuals.

Volicon Burlington, MA

Senior Quality Assurance Engineer / Contractor 2010

Demonstrated leadership and perseverance to drive innovation while providing software quality testing for Volicon’s Observer and Observer Pro product line.

Selected Contribution:

Maximized productivity and provided vital structure by supervising remote Senior Quality Assurance contract engineers in California and India.

XOS Technologies Billerica, MA

Senior Quality Assurance Engineer / Contractor 2008 to 2009

Exhibited resourcefulness by providing software quality testing for XOS’ major release of football coaching software.

Selected Contribution:

Ensured flawless execution by testing video capture, editing, playback, and integration with other XOS coaching and scouting solutions.

Avid Technology Tewksbury, MA

Principal SQA Engineer/Project Leader 1996 to 2007

Lead SQA engineer in testing multiple award-winning software products such as Media Composer film editing and special effects software product suites for major motion pictures and broadcast television as well as ProTools music editing software used for editing music in recording studios.

Digital Equipment Corporation Littleton, MA

Principal SQA Engineer/Project Leader 1991 to 1996

Lead SQA engineers in testing Digital’s client/server product suite for connecting Macs and PC’s to Unix and VAX file servers. Applications included file sharing, email, terminal emulation, and the original web browser, Mosaic.

Education

Bachelor of Science Computer Technology (3.9 GPA)

Wentworth Institute of Technology, Waltham, MA

Bachelor of Science in Computer Science Coursework

Northeastern University, Burlington, MA

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