Customer Service Network Security

RAZURI WILLIAMS

Dallas, TX ***** 214-***-**** ********@*****.***

Summary

Enthusiastic Network Administrator proudly offering over 2 years' experience in network solutions, system upgrades, hardware monitoring and performance improvements. An astute employee with knowledge in system repairs and the installation of network components.

Skills

Reliable & Trustworthy

Customer Service

CCC One Estimating Software

Proficient w/Xactimate Estimating Software

Network Security

Claim Leader

Mitchell

Microsoft Office

E-Commerce

Interpersonal and written communication

Critical thinking

Good work ethic

TCP/IP-LAN/WAN

Network Security Management

Network Repairs and Maintenance

Troubleshooting and Diagnosis

Technical Support

Active Directory Knowledge

Virus Protection

Software Management

02/2024 to Current

Allen, TX

01/2013 to 01/2024

Dallas, TX

07/2021 to 08/2023

Irving, TX

Experience

Semiconductor Fabrication Operator 2

Littelfuse

Semiconductor Technician

Operated and maintained wafer fabrication equipment in accordance with standard operating procedures. Maintained accurate documentation of production processes, data and results for quality control purposes. Performed daily maintenance tasks such as cleaning, lubrication, and calibration of tools and machinery. Monitored process parameters to ensure product quality standards were met. Adjusted machine settings according to product specifications provided by engineering staff. Business Owner/Operator Box Truck Driver

RW Longhaul LLC

Retained valid proof of insurance and registration in vehicles. Loaded, balanced and secured product to safely transport goods. Maintained telephone and radio contact with supervisor to receive delivery instructions. Hooked and unhooked trailers from tractor and converter dollies. Drove tractor-trailer combinations to transport and deliver products, livestock or other materials. Utilized pallet jacks and forklifts to load and unload materials off trucks. Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional. Logged driving hours and fuel usage data on time to keep reports current. Eliminated downtime and maximized revenue by providing top product shipment delivery quality control. Maintained safe driving habits to protect property and general public on roadways. Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance. Conducted daily DOT pre-trip inspections according to set checklist. Implemented daily DOT pre-trip inspections to reduce risks or delivery delays. Auto Claims Adjuster

Best Claim Solutions

Write estimates for damaged vehicles using CCC One Estimating Software. Evaluate and settle insurance claims on behalf of insurance companies. Researched and verified insurance policy coverage. Communicate with my team members, policyholders, claimants and witnesses by telephone, email and written correspondence to gather facts of loss to aid in claim resolution. Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary 02/2009 to 12/2012

Dallas, TX

02/2006 to 01/2009

Dallas, TX

02/2005 to 01/2006

Dallas, TX

04/2003 to 12/2004

Dallas, TX

01/2001 to 03/2003

Dallas, TX

documents to process titles for branding.

Evaluated extent of damage and documented findings. Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes. Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work. Used Car Salesman

D Auto Sales

Sold pre-owned cars and trucks to meet aggressive monthly sales goals. Wafer Fab Operator

Texas Instruments

Wafer Fab Technician

Technician

Axiom Manufactures

Test, program, QC and troubleshoot embedded microcontroller boards. Network Control Technician

Mobile Communications

Monitor Nationwide Paging

Monitor network (Lan-Wan)

Monitor Nationwide Satellites

Troubleshoot and fix issues

Customer Service Representative

Stream

Troubleshoot PC software and hardware connectivity, functionality and installation for Hewlett-Packard products.

01/2024

Irving, TX

01/2023

Texas

05/2006

Irving, TX

08/1990

Prairie View, TX

07/1990

Dallas, TX

Education and Training

Associate of Applied Science: Networking Essentials Certificate DeVry University

Adjuster-All Lines : Adjuster

The Adjuster School

Associate of Science: Network And System Administration Devry University

Some College (No Degree): Electronic Engineering Technology Prairie View A & M University

High School Diploma

Franklin D Roosevelt High School

Licenses

Texas Adjuster-All Lines License

Oklahoma Adjuster License

Certifications

CCNA 3 Switching Basics And Intermediate Routing

CCNA 1 Networking Basics

Allstate Auto Knowledge Library

Allstate Auto How to Handle Advance Charges

Statefarm Auto Certification Test

Auto Total Loss

Auto Catastrophe Adjuster General Certification

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