Customer Service Call Center

Jessica Washington

**************@*****.*** 727-***-**** Bradenton, FL

SUMMARY

Seeking a Benefits Representative role, leveraging 13 years of experience as effective communicators and team players. Skilled in managing employee records, ensuring family and entrepreneur benefits compliance. Proven track record in HR functions, customer service excellence, and data integrity. WORK EXPERIENCE

Hoveround Mobility

Call Center Representative 2023 - 2024

• Managed a high volume of inbound calls, ensuring swift data entry and delivery of exceptional customer service in response to new advertising campaigns.

• Conducted thorough follow-up with past leads and existing customers to maintain engagement and capitalize on sales opportunities.

• Consistently achieved and often surpassed company benchmarks for call duration and data accuracy, demonstrating a steadfast commitment to performance excellence. Amazon

Seasonal Employee 2023 - 2024

• Coordinated with delivery personnel to ensure accurate package identification and retrieval.

• Managed package scanning and labeling operations, maintaining a focus on detail to uphold data integrity.

• Consistently achieved performance targets through efficient time management and precise execution of tasks. Adecco, UNFI, Contract Work

Human Resources/Administrative Temp 2019 - Present

• Review resumes and conduct candidate interviews to streamline the recruitment process.

• Manage employee records and onboarding paperwork, ensuring compliance and confidentiality.

• Facilitate new hire training and represent the company at job fairs to attract qualified candidates. Opal Properties/Longboat Key Club Resort

Guest Services/Switchboard 2023 - 2023

• Delivered high-quality customer service, addressing the needs of guests with promptness and attention to detail.

• Managed sensitive reservation and hotel portfolio information, ensuring confidentiality and accuracy in record-keeping.

• Facilitated communication via chat software and switchboard operations, contributing to the accessibility and responsiveness of guest services.

Sprint PCS

Call Center Representative (Activations Department) 2019 - 2021

• Processed new customer registrations and activated mobile devices, ensuring accurate entry of account information into the system.

• Conducted background checks and managed financial transactions, including receipt of deposits, to establish customer accounts.

• Delivered exceptional customer service, resolving a range of account and device-related issues and assisting customers with selecting appropriate service plans. Bradenton Yacht Club Palmetto, FL

HR Assistant/Accounts Payable Specialist Feb 2015 - Feb 2017

• Coordinated interview schedules with HR and departmental leadership, providing logistical support for recruitment processes.

• Administered Accounts Payable operations, maintaining accurate financial records and vendor communications.

• Upheld strict confidentiality protocols for employee information while managing file updates and certification renewals.

T. Wynne Art and Design Bradenton, FL

Administrative Assistant/Executive Assistant Jul 2007 - Feb 2009

• Streamlined office supply management, achieving a cost reduction of 10% by utilizing promotions and discounts.

• Facilitated internal and client communications, while overseeing the management of company credit card expenditures.

WSRQ 1220 Sarasota, FL

Producer, on-Air Personality, Administration Assistant Jan 2004 - Jul 2007

• Developed and produced engaging radio advertisements, incorporating client feedback to ensure content alignment with brand messaging and audience preferences.

• Supported the Operations Director through efficient administrative assistance, while also spearheading station promotions and overseeing the recruitment and management of client and volunteer databases. EDUCATION

Florida State University

Bachelor of Science, Mass Communications

Tallahassee, FL

SKILLS

Ambition • Customer Support • Organization • Relationship Building • Communication

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