Customer Service Representative
Resume:
Christina Montoya
Rio Rancho NM 87124
***********@***.***
JOB TARGET:
SKILLS
·Can type at an accurate rate of speed
·25 plus years of Customer Service Experience
·Will accomplish any task given at prompt time
·Have been crossed trained in all cases, types
·Involved with training new employees
·Well Organized
·Prioritize my work accordingly
·Great listener
·Great with customer service in person and over the telephone
·Good with critical thinking skills
·Strong work ethic
·Computer skills
·Ability to handle multiple projects at one time
·Experience in assigning tasks and receiving them
EXPERIENCE
Sparklight aka Cableone
Customer Service Representative (Call Center)
06/22/2022 - Present
CSM: Celestine Salazar - may be contacted
Supervising: Shelanie Ethridge
. Take incoming phone calls daily / customer support.
. Take payments/ Update bank acct and credit card information
. Set up ezpay aka automatic payments for customers
. Schedule work order appointments for transfer of services to new address, upgrade of equipment.
. Assist with helping customers lower their bill, provide credits to customers, adjust billing information, upgrade or down grade customers to better fit their needs.
. Attend weekly staff meets, complete assigned trainings.
. Send in system issue tickets, report issues to various local offices for customers.
. Assist customers with their needs regarding ie service issues, billing issues, payment issues.
Haven House
Team Lead
10/19/2020-01/2021
Legal Advocate
01/2021-Present
Supervisor: Patty Randolph - may be contacted
Notary Expired 03-2022
·Prepare intakes for new clients
·Enter DAPS for each client interaction
·Attend multiple Domestic Violence Trainings
·Transport Clients to requested locations
·Assist shelter clients with their needs
·Make referrals to case management
·Weekly contact with outside clients via telephone
·Prepare clients for court
·Attend court with clients if requested
·Make referrals to other agencies to meet client’s needs (ie) Legal Aid
·Assist clients in filling out TRO paperwork
·Complete discharge paperwork for clients no longer needing services
·Actively listening to clients, and continuance support
·Follow all COVID protocols / test weekly
·CPR and First Aid certified
Bernalillo District Court
Judicial Specialist Lead Worker II (Promotion)
02/2019-08/31/2020 (Retired)
Supervisor: Audrey Garcia - may be contacted
Notary
·Help Court Manage with the following:
·Assist, supervise 9 clerks
·Training of new clerks
·Balancing of clerk’s register tills
·Opening of Mail
·Preparing, and depositing of the days daily bank deposit
·Prepare, and process all Record Proper’s to the Court of Appeals
·Backup to Jury clerk. Helped with jury trials, getting jurors paid
·Run event listing reports, for errors.
·Run Domestic Violence closing reports
·Opening of search warrants and miscellaneous cases
·Assist with customer at the front counter, and over the telephone
·Certified Language assess specialist / attended yearly training
·Kept the office running smoothly
·Attended monthly managers meetings
·As a lead worker I also helped clerk’s, with their day-to-day work
·Kept up my court monitor certification for 20 years
·Kept up with my Notary for 20 years. Due to expire 03/21
Bernalillo District Court
Judicial Specialist III
09/08 - 02/2019
Supervisor: Christal Bradford - may be contacted
Notary
·Opening and closing of:
·Domestic Violence Cases
·Civil Cases
·Sequestered Cases
·Domestic Relation Cases
·Probate Cases
·Jury Management
·Payment processing for Jury
·Training in all procedures and policies
·Maintain the policies and procedures of the Local Rules
·Audit case files
·Receipting of monies for fines and fees
·Follows the Court Clerk’s procedure manual
Bernalillo District Court
Judicial Specialist II
03/2001 - 09/2008
Supervisor: Theresa Valencia - may be contacted
Notary
·Interview Committee for New Hires
·Certified Court Monitor
·Prepare Daily Bank Deposits
·Credit Card reports, and closing out
·Maintain daily cash receipts and balance till
Santa Fe Magistrate Court
Court Clerk II
08/28/1995 - 03/2001 Moved to Albuquerque
Supervisor: Rose Roybal – Is not available for contact
·Entering of Traffic Citations
·Sending out abstracts to MVD
·Receipting of fines and fees
·Balance cash drawer daily
·Attend Court Clerk’s Conference yearly
·Preparing of Writs, and Judgments
EDUCATION
Espanola Valley High / High School Diploma
1986-1990
REFERENCES:
CHRISTAL BRADFORD
ARLENE BACA
PATTY RANDOLPH
Contact this candidate