Sales Development Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

RICARDO P. MCINTOSH

Anchorage, AK 99507, 907-***-****, **********@*****.*** Results-driven parts management professional specialized in sales development. Connect smoothly with established, new, and potential customers to sustain and grow revenue. Continuously improve operational systems and team sales with tireless leadership. Capable stock management professional familiar with overseeing efficient team operations and stockroom procedures. Maintain clean, organized, and efficient stock areas with careful oversight of all operations. Talented trainer and team leader.

Forward-thinking Stockroom Manager proficient in identifying deficiencies and opportunities for improvement in logistics systems. Manage smooth operations by effectively handling personnel, operations, and administrative needs with an attentive approach Successful Stockroom Manager expertly handles fast-paced distribution operations. Excellent scheduler and logistics coordinator tackles problems head-on and continuously improve strategies to keep group responsive to changing workloads and customer requirements. Leads highly safe and efficient systems. Motivated Stockroom Manager skilled at meeting customer needs with expert customer service support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. Daily logging Load monitoring Delivery pickup

DOT compliance Forklift operation Replenishment compliance Expense control Profit management Shipment processing Merchandise management CDL Class A Defensive driving Map reading DOT regulations Air Brake Certification Safety practices Emergency response Vehicle inspection Written communication Customer relations

Stockroom Manager August 1993 - Current

Napa Distribution Center Anchorage, Alaska

Minimized shrinkage with effective end-to-end stock management, inspecting incoming inventory, stockroom, and floor merchandising.

Avoided restocking delays by anticipating floor needs and coordinating team assignments. Developed region-wide promotional strategies by working in close collaboration with parts management teams at area locations.

Coordinated efficient deliveries of parts across Anchorage area, working with dispatchers and drivers to consistently meet deadlines.

Satisfied customers with efficient deliveries, coordinating shipments with dispatchers and outbound team members.

Managed daily tasks, such as aisle cleaning and unplanned replenishment with flexible strategies. Supervised team tasks and responsibilities by overseeing regular vehicle cleaning and maintenance. Facilitated smooth handling of damaged deliveries, organizing resolutions with vendors and shippers. Coordinated support for sales floor, preparing pallets for restocking, managing resets, and backing up cashiers.

Accounted for inventory with high accuracy, overseeing records updates and discrepancy resolutions. Tracked performance of supply chain systems by setting up on-going monitoring and reporting systems.

Maintained an efficient storage system, keeping operations smooth by minimizing retrieval times and inventory errors.

Managed shipping documentation and company records detailing inventory levels, production activities, and other important metrics.

Met delivery promises consistently by organizing the teams, vehicles, and resources necessary to achieve challenging distribution targets.

Helped different departments meet production requirements by planning optimal strategies to manage materials flow.

Optimized logistics plans by investigating alternatives and studying expected costs and impacts of proposed changes.

Driver March 2021 - Current

On Demand Trucking Anchorage, AK

Prevented damage during transportation by properly securing loads. Achieved delivery targets with efficient routes and organized schedule management. Helped team meet strict schedules by driving trucks to and from multiple job sites each week, delivering supplies and personnel.

Satisfied passengers with exceptional service and efficient routes. Bus Driver June 2019 - September 2019

Premier Alaska Tours Anchorage, AK

Operated various types of vehicles safely in all types of weather and traffic conditions according to printed passenger schedules.

Identified operational and mechanical issues, and reported findings to garage technical crew. EDUCATION

Associates Degree: Business Management August 2008 Wayland Baptist University, Anchorage, AK

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