Customer Service Agent

Dear Sir /madam:

Your company appreciates employees who are outgoing, cheerful and happy. No doubt, you’re pleased to employ individuals who are enthusiastic about your success and the goals of your clients.

The purpose of this letter is to introduce myself and ask your consideration for open positions with your company.

I am a capable worker with experience interacting with diverse client populations. My interest in the service sectors of for-profit business, along with training should lend itself well to such an environment.

I am dutiful in my attention to detail, and hope you find my approach of others to be warm and friendly.

Although I have enclosed a resume with this letter, I would appreciate the opportunity for a personal interview. Toward this end, please contact me in the near future to discuss my suitability for your organization. I hope to set a mutually convenient interview appointment at that time.

Sincerely,

AKMELLE SOMBO

812 BRADLEY PLACE

HERMITAGE, TN 37076

615602482

1613 Comanche Run **************@*****.***

Madison TN 37115 **************@*****.***

Contact: 615-***-****

AKMELLE SOMBO

OBJECTIVE Contribute Service Excellence

SYNOPSIS:

• Coach, lead and evaluate for optimal performance

• Facilitate management and staff training

• Develop strategies for meeting sales objectives

• Press Writer (radio)

• Enterprise development (business)

• Communications management

08/2020 – Present *Customer Service Agent: Nashville, TN Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations.

06/19 08/2020 *Dangerous goods Agent:

Maintains and ensure safe and legal handing of Dangerous goods and related paperwork, responsible for labeling and packaging hazardous materials according, to transportation, distribution and package handling regulation and policy.

03/2018 –2019 * FedEx Express. Nashville TN Handler, Receiving

* Scanning, Loaded &Unloaded packaging

06/2018-12/2018 * O'Charley's : Restaurant at Airport Hostess: Welcome guests to the venue, provide accurate wait times and monitor waiting lists, Manage reservations, escort customers to assigned dining or bar areas, provide menus and announce waiter/waitress's name, greet customers upon their departure, coordinate with wait staff about available seating options.

10/2017 - 03/2018 * Macy’s warehouse: Nashville, TN

• Packer, prepared customer orders

05/2017- 9/2017 * Williams Associates: Nashville, TN

Production Associate

• Overall processes including art design, production, shipping & receiving 5/2015 - 11/2016 * Radio Amitiee: Ivory Coast,

Abidjan Radio Journalist, news reporters, press writer 8/ 2014- 3/2015 * O”naturel:

Manager, Guest Services Secretary

• Managed staff

Outside Sell Trainer

• Customer service

2/2013-2014 * Privarood: Ivory Coast, Abidjan

Manager /Trainer

• Oversee performance and training of sells agents

• Ensured quality service as perceive by the customer

• Responsibility for recruiting, training and developing sales staff EDUCATION

2013- 2014 ■ Superior Technical Business School Marcory, Ivory Coast

(DUT) Human Resources /communications

2011- 2013 ■ Superior Technical Business School Marcory, Ivory Coast

(BTS) Human Resources /communications

2006- 2010 ■College Gloris: Bachelor Abidjan, Ivory Coast 2003 – 2006 ■ High school Interest.

■ Christian Ministry, Business Enterprise Development, Restauration SKILLS: Words, Excel

BILINGUAL: * English: Read, speak

French: Read, speak

In addition to all these assets, I am very fond cooking.

Contact this candidate