Customer Service Front Desk
Resume:
Mount Vernon, *****
*****************@*****.***
Andre Williams
Summary
Dependable and versatile professional with a background in customer service, operations management, and maintenance. Adept at problem-solving, conflict resolution, and providing excellent support in various environments. Certified in FO1 Fire Guard, CPR, and CPI, with strong organizational and communication skills. Committed to delivering high quality results and ensuring a safe and efficient work environment. Seeking opportunities to utilize skills and experience to contribute to team success and organizational growth. SKILLS • Customer Service
• Drawer Balancing
• ID Verification
• POS Systems
• Cash Handling
• Customer Assistance
• Building Maintenance
• Equipment Installation & Repair
• Problem Solving
• Creativity
• Conflict Management
• MCM Certified
• CPR Certified
• CPI Certified
• FO1 Fire Guard Licensed
EXPERIENCE
Beau Dietl Services, Manhattan,NY— Front Desk Security/Fire Guard, Field of Lights Event (Floater)
June /2024 - PRESENT
• Monitored premises for fire hazards and ensured compliance with fire safety regulations and building codes.
• Conducted regular inspections of fire safety equipment, including fire extinguishers, alarms, and emergency exits, ensuring they were in working order.
• Patrolled assigned areas to prevent potential fire hazards, responding promptly to fire alarms and emergency situations.
• Coordinated with emergency response teams and local fire departments during fire incidents and evacuation procedures.
• Monitored premises to prevent theft, violence, or infractions of rules.
• Conducted regular patrols and surveillance to ensure safety and security.
• Managed front desk operations, including visitor sign-in and verification processes.
• Responding to alarms and emergencies, coordinating with local law enforcement as needed.
• Provided security services at events like Field of Lights, ensuring crowd control and safety measures were in place.
• Maintained detailed logs of daily activities and incidents.
• Ensured the safety of guests and staff during the Field of Lights event.
• Controlled access points and conducted bag checks to prevent prohibited items from entering the venue.
• Provided customer assistance and guided guests to designated areas. Securitas Security Services USA, Mount Vernon — Hospital Security Guard (Montefiore Mount Vernon
July /2021 - December /2023
• Monitored metal detectors and conducted thorough searches.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Investigated security breaches and incidents, completing detailed reports.
• Responding to alarms, emergencies, and disturbances.
• Maintained calm composure during emergencies, coordinating with local law enforcement and emergency services.
C&C Management, Manhattan,NY— Maintenance Technician/Cleaner September /2020 - April/ 2021
• Cleaned work areas to maintain a safe environment free from debris or hazards.
• Performed preventive maintenance programs to keep equipment in good working condition.
• Diagnosed and corrected mechanical problems using blueprints and repair manuals.
Nordstrom, New York - Sales Associate,Cashier
November /2019 - January /2020
• Delivered exceptional customer service by greeting customers, assessing their needs, and providing personalized shopping assistance.
• Assisted customers with product selection, offering style advice and product knowledge to create an enjoyable shopping experience.
• Maintained a well-organized sales floor by restocking merchandise, arranging displays, and ensuring fitting rooms were clean and orderly.
• Processed sales transactions accurately and efficiently, including handling cash, credit, and gift card payments.
• Build lasting relationships with customers through attentive service and follow-up, leading to repeat business and customer loyalty. Wendy’s Daycare, Bronx Ny
February /2017 - January /2019
Supported children's emotional and social development, encouraging understanding of others and positive self-concepts. Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
Developed positive relationships with parents through communication about their child's daily activities.
Enforced rules to teach good manners and maintain a safe environment. EDUCATION
Lehman College of The University of New York, Bronx,Ny — Bachelors of Science
June 2023
Eagle Academy For Young Men, Bronx NY
High school Diploma
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore.
AWARDS
● Leadership Award
Honored for effective team leadership and successful project management, 2021.
• Customer Service Excellence
Received for delivering exceptional service and maintaining high customer satisfaction, 2020.
• Innovation Award
Recognized for implementing innovative solutions and improving processes, 2019. Medical Documents
Flu Vaccine
Covid Vaccine
Contact this candidate