Customer Service General Office
Resume:
JAMES ANDERSON
Brooklyn, NY *****
************@*****.***
Results-oriented, dependable professional experienced in customer service and sales. Dedicated self-starter with a proven ability to quickly learn new concepts and procedures and committed to excellence.
Extensive experience in servicing customers in retail and hospitality industries. Superior communication skills in dealing with clients, co-workers and employees. Well-organized and highly efficient working in a multi-tasking dynamic environment. Knowledgeable and skilled in general office duties, including answering phones, greeting clients and devising daily reports.
Work Experience
Founder and Chief Visionary
Creative Spark - New York, NY
January 2011 to Present
JAMES C. ANDERSON 415-***-**** **********@*****.*** Creative Spark is a platform for creative collaboration. As an organization we foster partnerships with independent designers and musicians to help develop programs to be produced and released into market. Currently underway: a line of high end men’s and women’s shirts and hoodies. Men's Burberry DSA
Saks Fifth Ave. - New York, NY
January 2009 to December 2010
Merchandised products to appeal to clientele by staying current on fashion trend reports. Accurately processed cash and credit transactions.
Trained new personnel using visual, oral, and hands-on methods. Tactfully resolved customer concerns by providing attentive, persuasive and professional service. Established long-term relationships with clientele and maintained a detailed client book.
Sales Specialist
Banana Republic - Atlanta, GA
March 2008 to November 2008
Greeted customers promptly and courteously thereby increasing customer retention. Provided customers information on merchandise pricing, discounts and features. Focused on department objectives, completed transactions and consistently met sales goals. Maintained stockroom area and visual displays. Men’s Furnishings
Nordstrom - Atlanta, GA
October 2006 to March 2008
Ranked in top 8 percentile of sales staff in Dunwoody store location. Merchandised products to appeal to clientele by staying current on fashion trend reports. Accurately processed cash and credit transactions. Trained new personnel using visual, verbal, and hands-on methods. Tactfully resolved customer concerns by providing attentive, persuasive and professional service.
Established long-term relationships with clientele and maintained a detailed client book. Wardrobe Consultant
Men’s Wearhouse - New Orleans, LA
June 2005 to September 2006
JAMES C. ANDERSON 415-***-**** **********@*****.*** Raised customers’ awareness to their current and future wardrobe needs by creating visual displays and scheduling personal shopping appointments.
Contributed to a high-quality, team-oriented store environment by working with tailors and seamstresses for fittings, and assisting fellow associates and management. Exceeded sales goals by volume and maximized customer purchases by conducting concept selling. Women’s Shoe Specialist
Dillards - Metairie, LA
September 2003 to June 2005
Maintained optimum customer service levels in a high-traffic area. Trained new employees in day-to- day customer service activities. Assisted customers with merchandise selection and product inquiries; including processing and tracking phone orders. Maintained stockroom area and visual displays. Floor Manager / Security
House of Blues - New Orleans, LA
January 1998 to March 2005
Managed staff of club employees (bartenders; security; busboys; cocktail waitresses), responsible for venue set-up and teardown, exhibiting strong organizational and communication skills. Promoted customer satisfaction through personal interaction in a fast-paced atmosphere. Administrative responsibilities included processing payroll and closing register. Restocked liquor inventory from stockroom to bars.
Education
University of Memphis
Skills
• Management
• Cash register
• Program development
• Payroll
• Pricing
• Extensive experience in servicing customers in retail and hospitality industries. Superior communication skills in dealing with clients, co-workers and employees. Well-organized and highly efficient working in a multi-tasking dynamic environment. Knowledgeable and skilled in general office duties, including answering phones, greeting clients and devising daily reports.
• Hospitality
• Communication skills
• Customer retention
• Organizational skills
• Customer service
• Merchandising
• Sales
• Cash handling
• Client building
• Interpersonal skills
• Strategic Planning
• Branding
• Team Management
• Business Development
• Retail sales
• Relationship management
• Negotiation
• Time management
• Sales
• English
• Writing skills
• Marketing
• Business development
• Negotiation
• Customer service
• Pricing
• Retail sales
• Branding
• Relationship management
• Analysis skills
• Team management
• Hospitality
• B2B sales
• Outside sales
• Direct sales
• Outside sales
• Account management
• Direct sales
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