Customer Service Inventory Management
Resume:
JUAN ANGUIANO
Email ***.**********@*****.*** Address Dallas, TX
75234
CAREER OBJECTIVE
Dynamic and detail-oriented professional with a robust background spanning various industries, showcasing expertise in leadership, analytics, and problem-solving. With hands-on experience in roles such as Sales Supervisor at Harbor Freight Tools, Outbound Coordinator at Home Depot, and Production Support Analyst Intern at Bank of America, I have honed my skills in logistics, inventory management, customer service, and project coordination. Now, I am keen to further develop my technical prowess and analytical skills to contribute effectively to high-performing teams. Proficient in resolving queries promptly, fostering collaborative relationships, and spearheading projects, I excel in dynamic environments where attention to detail and creative problem-solving are paramount. I am driven by a passion for delivering value-added service and am eager to leverage my diverse skill set to drive organizational success and make a positive impact.
EXPERIENCE
Harbor Freight Tool— Sales Supervisor
Dallas, TX, July 4, 2023- Present
• Logistics:
• Implemented efficient logistics strategies to streamline inventory movement within the store.
• Coordinated with warehouse personnel to ensure timely receipt, storage, and deployment of merchandise to the sales floor.
• Inventory Management:
• Conducted regular inventory audits to accurately track stock levels and identify discrepancies.
• Utilized inventory management software to monitor stock turnover rates and optimize ordering processes.
• Sales and Financial Accountability:
• Counted and reconciled the vault at the end of each shift, ensuring accurate accounting of all cash transactions.
• Prepared detailed reports on cash discrepancies and investigated root causes to prevent future occurrences.
• Sales Metrics and Performance Management:
• Monitored sales metrics and performance indicators to ensure alignment with company goals and targets.
• Implemented strategies to maximize sales and profitability, including upselling techniques and promotional initiatives. OUTBOUND COORDINATOR — Home Depot
Dallas, Texas, May 2022 - March 2023
• Participated in ongoing training to enhance own job skills and knowledge.
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
• Worked with coworkers to complete tasks.
• Troubleshot minor problems and reported larger technical issues.
• Identified ways to improve efficiency in operations and implemented process changes.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Managed and coordinated multiple projects while ensuring timely completion.
• Met deadlines while maintaining high-quality deliverables.
• Organized data by creating spreadsheets or other visual aids for easier analysis.
• Collaborated with other departments to ensure customer orders met deadlines.
• Handled administrative tasks for team members, helping projects run smoothly.
• Drafted correspondence, reports, and other documents based on instructions from supervisors or managers.
• Used computer software and systems to enter data and review and draft documents.
• Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources. SOCIAL MEDIA REVIEWER — Alorica
Dallas, TX, June 2020 - January 2022
• Review content (video, image, text) and conduct content quality control, ensuring the content complies with local policies and regulations
• Become and remain knowledgeable about online community standards
• Interpret and apply complex policies and guidelines to content
• Review the reported content within agreed turnaround times and standards of quality • Escalate issues outside the company policy
• Constant sedentary work.
PRODUCTION SUPPORT ANALYST INTERN — Bank of America Dallas, TX, July 2019 - January 2020
• Provide front-line technical support to end-users as well as partnering with development teams to respond to issues related to release deployment, operational readiness, regression testing for the development team, and application monitoring
• Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensuring issues are tracked through to resolution
• Actively reviewing and analyzing data to ensure quality and provide insights into the performance and capacity of the systems. TOVA REMODELING ASSISTANT — Tova Remodeling
Dallas, TX, June 2017 - October 2018
• Generate sales and help move products and services
• Assist in recruiting, scheduling, training, and development of staff
• Achieved company goals by ensuring that schedules and objectives were met
• Willing to perform different job functions on a rotating basis
• Follow company policies and procedures and maintain a safe work environment. EDUCATION
— El Centro College
Dallas, Texas, Jan 2020
SKILLS
• Event Planning • Document Control • Strategic Planning
• Team Oversight • Project Support • Inventory Control Processes
• Event Coordination • Deployment Management
• Product Development • Reporting Tools • Data Quality
• Database Management • Attention to Detail • Data Quality Assurance Processes REFERENCES
John Castro — Home Depot
Area Supervisor •
Phone Number 972-***-****
Email ********@*****.***
James Harvey — Home Depot
Operations Manager • Manager
Phone Number 785-***-****
Email ******.*******@*****.***
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