Service Representative Customer
Resume:
Evelyn L. Hawthorne
Kansas City, Kansas
********@*****.***
Professional Summary
To obtain a position with a stable company that I might grow and become a great access to
Experience:
District 500 Board of Education Kansas City, Kansas
Paraprofessional 09/2020 to 09/2024
· Worked with disable students
· Assisted with student curriculum
· Made sure students were safe; clean
· Changed students pull-ups and clothing
· Feed students
· Made folders for new students
· Made copies
· Filed and changed phone numbers and emergency contact information
· Took students out for recess and field trips
Salvation Army Kansas City, Kansas
Monitor/Telephone operator 01/2016 to 12/2023
· Greet the public
· Enrolled VA and Homeless people into the Salvation Army facilities
· Maintained all incoming and outgoing calls
· Collected donations
· Gave drug test to our residents
· Monitor the coming and goings of VA and Homeless residents
· Made files on our clients geographical location; DOB; address changes
· Made copies of Social Security Numbers and State IDs
Quest Diagnostics Overland Park, Kansas
Customer Service Representative 07/1997 to 05/2005
· Managed all incoming and out coming calls
· Provided RN and MD of all lab results of their patients
· Sent out images and faxes
· Made sure all high priority calls were notified immediately.
· Document all calls
· Identified all callers to make sure no HPPA Laws were violated
· Mailed information out to patients and medical facilities
Education:
Donnelly College Kansas City, Kansas
Associate Degree 1984-1986
Concord College Kansas City, MO
Associate of Science Degree 1994-1996
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