Customer Service Loyalty

VV Victoria Valdez

Lathrop, CA ***** 925-***-**** *****************@*****.***

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PROFESSIONAL

SUMMARY

Dedicated sales candidate provides customer service in a retail setting. Proven track record of increasing sales by building customer loyalty and relationships. Highly organized and detail-oriented, able to multi-task and prioritize in a fast-paced environment. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. SKILLS • Cash Handling

• Money Transfer Systems

• Corrective Actions

• POS System Operations

• Communication Strategies

• Customer Service

• Appointment Scheduling

• Sanitation procedures

• Teamwork and collaboration

• Problem-solving

• Time management

• Attention to detail

• Dependable and responsible

• Organizational skills

• Adaptability and flexibility

• Relationship building

• Task prioritization

• Infection control

• Goal setting

• Professionalism

• Record keeping

WORK HISTORY BATHER 09/2023 to CURRENT

PetSmart Manteca

Provided a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.

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Improved customer satisfaction by providing efficient and thorough bathing services for pets.

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Increased customer loyalty through personalized service, remembering repeat clients'' preferences for their pets'' grooming needs.

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Enhanced the salon''s reputation for quality pet care through meticulous grooming and attention to detail.

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Ensured optimal hygiene standards, regularly sanitizing tools and equipment after each use.

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Participated in ongoing training opportunities to stay current on industry trends and best practices for pet care.

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Reduced appointment cancellations by proactively communicating with clients about scheduling changes or delays.

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Answered calls to book or reschedule appointments as well as answering any client concerns or questions about the service bing provided

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Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

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Ensured accurate record keeping of each pet''s grooming history, helping groomers provide consistent styling services over time.

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Educated pet owners on proper at-home grooming techniques, promoting better animal care between appointments.

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FLOOR STAFF MEMBER 04/2023 to 07/2023

Galaxy Theaters

Maintained a clean and organized work space of the theater rooms, floors, counters, kitchen, and bathrooms

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Meticulously handled POS system transactions include credit, cash, and refunds

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Anticipated customer needs and provided them with high quality service while upholding customer satisfaction

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• Prepared food practicing appropriate food and safety protocols

• Actively informed customers loyalty rewards and benefits CHILD CAREGIVER 01/2020 to 11/2022

Bakcyardagains Childcare

Developed age-appropriate activities to engage children and foster learning

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Promoted children's emotional development by encouraging respect of others

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Communicated with children's parents or guardians about daily activities, behaviors, and related issues

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Ensured children's' safety at all times, and continued education on the current safety protocols

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EDUCATION Esthetics 04/2023

California Beauty College, Modesto, CA

I completed the 700 hour corse needed to graduate from the Esthetics program at California Beauty College. 300 of those hours were spent on hands on training with clients and volunteers. I am certified in brazilian waxing as well as classic and volume lash extensions. I am knowledgeable on facials and have worked with many facial machines, I have a thorough understanding of how they operate and any contraindications for these machines. a few of the machines I have experience operating include. Microderm, High Frequency, Galvanic, Hydraderm, and Light Therapy.

HIGH SCHOOL DIPLOMA 05/2021

Oakdale High School, Oakdale

CERTIFICATIONS • CPR Certified

• Mandated Reporter

• Food Handlers Certification

• Brazilian waxing

• Classic and volume lash extentions

• Esthetician

REFERENCES Kim Sorensen, Childcare Provider Previous Employer, 925-***-****, ************@***.***

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Robert Weltz, Equipment Operator Brother-in-law, 925-***-****, *******@*****.***

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• Mario Marin, Salon Leader Employer, 209-***-****

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