Entry-Level It support

Rabin Ghimire

Thornton, Colorado, ***** ***********@*****.*** 850-***-****

https://www.linkedin.com/in/rabinghimire123

Entry-Level IT Professional Objective

Dynamic and detail-oriented CompTIA Security+ certified Computer Science student with a keen interest in cybersecurity and programming. Seeking an entry-level IT position to apply skills in network security, AWS integration, and system management, aiming to drive organizational success and innovation.

Education

University of Colorado Boulder, Boulder, CO

Cybersecurity Bootcamp Certificate

February 2023 – October 2023

● Courses: Network Security, Ethical Hacking, Risk Management, Incident Response, Cryptography.

● Projects: Deployed Snort IDS with Splunk for threat detection, Configured Active Directory and AWS integration for secure onboarding, Designed secure networks using Cisco and pfSense.

Metropolitan State University, Denver, CO

Bachelor of Arts in Computer Science

August 2022 - Expected June 2025

● Courses: Algorithms, Data Structures, Python, Java, ARM Assembly, Computer Architecture, Networking, AI, Web Development, Ethics.

● Projects: Built a web-based application to optimize data processing, Developed a Java fitness tracker app, Implemented Dijkstra’s Algorithm for shortest path calculations. Skills Profile

● Technical Skills : Windows Client (7 and 10), Windows Server (2012 R2), Cisco IOS, Linux (Ubuntu, Debian, Kali), TCP/IP, DNS, DHCP, Routing, VPN Technologies, Active Directory, AWS Cloud Services.

● Programming : Python, C++, Bash/Shell Scripting, PowerShell, JavaScript, SQL, Java.

● Tools :Wireshark, pfSense, Snort IDS, Cisco Packet Tracer, SIEM (Splunk), Endpoint Security (ClamAV), OpenDLP.

● Soft Skills : Team Collaboration, Effective Communication, Problem Solving. Languages:

● English (Fluent)

● Nepali (Fluent)

● Hindi (Fluent)

Certifications

● CompTIA Security+ ce

Issued: July 24, 2024

● Career Essentials in System Administration

Microsoft and LinkedIn Learning

Issued: July 29, 2024

● Windows 10 for IT Support: Advanced Troubleshooting LinkedIn Learning

Issued: March 28, 2024

● Windows 10: Administration

LinkedIn Learning

Issued: March 28, 2024

● IT Help Desk for Beginners

LinkedIn Learning

Issued: March 27, 2024

● Windows 10: Networking (2018)

LinkedIn Learning

Issued: March 29, 2024

Professional Projects

Network Security Implementation

University of Colorado Boulder February 2023 - October 2023

● Led network security initiatives, resolving access issues and monitoring traffic using Wireshark and Snort.

● Installed security scenarios, reducing vulnerabilities by 20% with Metasploit and Nmap.

● Developed multi-layered security strategies, blocking 30% of unwanted traffic using firewalls, IDS/IPS, and SIEM solutions.

● Implemented VPN solutions (OpenVPN, Cisco AnyConnect) to enhance remote security.

GoodCorp Network Security Enhancement

University of Colorado Boulder February 2023 - October 2023

● Applied Cisco CyberOps principles, focusing on AAA protocols and port security.

● Configured RADIUS and TACACS+ for secure access management.

● Reduced MAC spoofing incidents by employing layered security.

● Conducted advanced traffic analysis with Wireshark, identifying 15% more threats. Professional Experience

24-7 Intouch, Aurora, CO August 2018 - October 2020 Call Center Representative

● Addressed technical issues on trading platforms, boosting user satisfaction.

● Documented interactions in secure systems for data compliance.

● Educated clients on security best practices, improving platform safety.

● Collaborated on complex issues, enhancing service processes.

● Effectively managed high-volume calls, maintaining client relationships. DoorDash, Denver, CO October 2020 - November 2023 Delivery Driver

● Delivered orders efficiently, showcasing time management and service excellence.

● Proficient in digital navigation using GPS technology.

● Handled cash transactions with accuracy, maintaining data integrity.

● Enhanced customer service by resolving inquiries, leading to a 95% satisfaction rate. Dupree & Company, Inc., Denver, CO August 2016 - July 2018 Inbound Call Center Representative

● Managed donor transactions, ensuring data accuracy and confidentiality.

● Documented client interactions, supporting accurate reporting.

● Provided technical support, enhancing user experience.

● Worked with team members to improve data handling efficiency.

● Analyzed feedback to refine service delivery.

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