Customer Service General Laborer
Resume:
C
Jessica
Congleton
ladyjay****.jc@gmail.
com
Baltimore, United
States 21217
SUMMARY
Dedicated General Laborer experienced in packing, shipping and organizing warehouse orders and items. Flexible individual willing to take on all tasks and projects to assist team. Consistently delivers broad scope of superior and reliable duties with exemplary safety record. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management. Energetic professional with 10 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
SKILLS
Equipment Management
Regulations Compliance
Organization
Inbound and Outbound Calling
Paperwork Processing
Appointment Scheduling
EXPERIENCE
General Laborer
Baltimore, MD
H&S Bakery Inc/ Dec 2021 to May 2022
Loaded and unloaded materials onto trucks for delivery to job sites. Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
Assisted tradespeople with tasks such as measuring, cutting, and preparing materials. Inspected completed projects for accuracy before handing them over to the client. Customer Service Representative
Baltimore, MD
Wildleaf Beverage Inc/ Nov 2020 to Aug 2021
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Developed strong relationships with customers by providing personalized assistance and support.
Caregiver
Huntington, WV
Unlimited Possibilities, Education & Service Foundation "do It Now"/ May 2012 to Oct 2018 Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Monitored vital signs including blood pressure, temperature and pulse rate. Patient Service Representative
University of Maryland
Greeted patients upon arrival and directed them to the appropriate area. Provided customer service by answering patient questions and addressing concerns. Verified insurance information, collected payments, and scheduled appointments. Answered incoming calls in a professional manner.
Scanned documents into electronic health record system as needed. Prepared letters and documents for mailing as requested by supervisor or physician staff.
EDUCATION AND TRAINING
Medical Assistant Certification : Health Education Allstate Career Center Expected in Jun 2034
Baltimore, MD
GED
Church of Christ Jun 2000
Baltimore, MD
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