Quality Assurance Analyst

Sreelatha Surapaneni

Secaucus, NJ ***** 201-***-****

www.linkedin.com/in/sree211 *************@*****.***

Quality Assurance Analyst

Deliver High-Quality Software Products

Senior QA Tester with over 7 years of experience in quality assurance for web, mobile, and API applications. Expert in designing and executing comprehensive test plans, writing and managing requirements and acceptance criteria, and utilizing Atlassian tools like JIRA and Confluence. Adept at applying industry-leading testing methodologies and Agile practices to deliver high-quality software products. Recognized for strong analytical skills, meticulous attention to detail, and effective collaboration with cross-functional teams.

Core Competencies:

Manual Testing

Business Requirement Analysis

Test Case Development

Functional, Regression and UAT Testing

Defect Tracking and Reporting

Root Cause Issue Troubleshooting

Technical Skills

Languages:

HTML, SQL, VBScript, JavaScript

Databases:

MS-SQL Server, Oracle / SQL, & MS Access

O/S:

Windows XP / Vista / 7, 10, Unix, iOS

Automation Tools:

HP Quality Centre - ALM, HP Quick Test Professional, Postman

Browsers:

Internet Explorer, Google Chrome, Safari, Edge

Others:

MS-Office, iPhone, iPad, Hybris, Zuora, JIRA, Confluence

Professional Experience

PEARSON, Hoboken, NJ 2021 - 2024

Quality Assurance Analyst

Managed 5-member, cross-functional team operating across multiple geographical regions. Coordinated with business partners to launch multiple e-commerce platforms. Developed and maintained comprehensive documentation of quality assurance processes and procedures. Facilitated multiple User Acceptance Testing (UAT) cycles from planning to execution.

Led business requirements review meetings to identify key scenarios for functionality testing, reducing user-reported bugs 40% and improving product quality.

Engaged with real-time users to discern critical application functionalities, increasing user satisfaction 25% and streamlining user experience.

Executed rigorous testing on entire application, ensuring GUI, functionality, business logic, and use case compliance, pinpointing and rectifying 75+ issues and enhancing user satisfaction 15%.

Utilized JIRA as primary tool for documenting and tracking software bugs and issues throughout development lifecycle, aligning with firm-wide best practices.

Utilized Postman's features such as environment variables, pre-request scripts, and assertions to ensure comprehensive test coverage.

Completed workload assessments and devised new operational processes, elevating productivity 40%.

Leveraged Postman's features to conduct extensive API testing, ensuring functionality, reliability, and performance under various conditions.

Executed manual accessibility tests to identify barriers and improve the usability of web and mobile applications for users with disabilities.

Collaborated with cross-functional teams (designers, developers, and product managers) to integrate accessibility improvements into the development lifecycle.

Documented and prioritized accessibility issues, providing detailed reports and actionable recommendations to ensure compliance with ADA and Section 508 standards.

BED BATH & BEYOND, Union, NJ 2019 - 2021

Quality Assurance Analyst

Contributed to all phases of software development life cycle as part of software testing team. Specialized in testing key features like promotions & branding, account management, virtual shopping cart, and online payment processing. Conducted end-to-end integration testing for Point of Sale (POS) and e-commerce functionality.

Participated in business requirements and user story review meetings, contributing valuable insights to ensure comprehensive understanding of project specifications.

Performed detailed tests on graphical user interface (GUI) to verify usability and visual consistency, providing valuable feedback for improvements.

Executed automated test suites to facilitate and expedite testing processes, supporting aggressive release cycles and ensuring timely product delivery.

Implemented and maintained Requirement Traceability Matrix (RTM) throughout project lifecycle, aligning project requirements and testing activities.

Tracked and documented project progress, issues, and enhancements in JIRA, enhancing transparency and effective communication within project team.

CITIZENS BANK, New York, NY 2017 - 2019

Quality Assurance Analyst

Served as QA resource actively engaged in all project phases. Played key role in conveying business users' concerns and providing support during User Acceptance Testing (UAT) process. Tested variety of reports, including customer account reports, internal reports such as branch activity reports, and bank deposit reports.

Bridged gap between business requirements and testing processes, aligning testing strategies with user expectations.

Crafted detailed test specifications documents, providing clear guidelines for executing test cases and ensuring consistency in testing practices.

Ran comprehensive testing of application on mobile devices, specifically iPhone and iPad, optimizing performance and user experience.

Collaborated seamlessly with on-site and offshore resources, fostering effective communication and teamwork.

HORIZON - BCBS, Newark, NJ 2015 - 2017

Quality Assurance Analyst

Conducted comprehensive end-to-end testing for application. Defined requirements, crafted test cases, executed various tests, reported defects, coordinated efforts between on-site and offshore teams, supported User Acceptance Testing (UAT), and handled design and maintenance of all test documentation.

Facilitated discussions in business requirements review meetings to pinpoint crucial scenarios for functionality testing, reducing user-reported bugs 30% and enhanced overall product quality.

Confirmed test plan accuracy and aligned with evolving scope of project, contributing to comprehensive test coverage.

Created automated test cases and test scripts using Quick Test Professional (QTP), streamlining and expediting testing processes.

Executed functional testing for extensive suite of 300+ test cases, ensuring comprehensive coverage of application functionalities.

Education

Master of Science (MS), Computer Science, Stratford University, Falls Church, VA

Bachelor of Science (BS), Computer Science and Information Technology, Hyderabad, India

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