Customer Service Food

OLIVER W. HUGGINS

786-***-**** *******@*****.***

Summary

Results-oriented and compassionate culinary professional with over 10 years of experience positively transforming the experiences of customers. Adept in food service operations, restaurant management, and food and beverage operations. Proven track record of implementation and execution of organizational policies and procedures. Skills

Food & Beverage Operation

Restaurant Management

Hospitality

Inventory and Cost Control

Conflict Resolution

Materials Handling & Management

Product Rotation

Problem Solving

Point Of Sale System Operation

Staff Scheduling

Experience

Dietary Supervisor 11/2021 to 01/2022

Brookhaven Rehabilitation & Health Care Center Queens, NY

Guided all staff in meeting timely service periods

Itemized all ingredients to allow for efficient menu execution

Scrutinized all prepared and cooked food for quality and temperature control

Verified that residents received the correct meals according to their dietary recommendations and departmental policy

Enforced sanitary and environmental requirements throughout all work locations in the department Food & Beverage/Facilities Manager 10/2007 to 10/2021 Royal Beach Casino St. Kitts, West Indies

Collaborated with the RBC marketing team on marketing and events planning for the RBC’s Sky Ultra Lounge

(SUL)

Inspected SUL products, services, events, and marketing; consulted with executive management as necessary

Maintained communications with external vendors to obtain optimal quality in pricing and product

Monitored daily operations, ensuring compliance with organizational policies and regulatory standards

Integrated customer feedback to implement positive changes within the department Beverage Supervisor 02/2004 to 10/2007

Royal Beach Casino St. Kitts, West Indies

Supervised ten to fifteen associates per shift including bartenders, cocktail servers, and porters

Addressed complaints and resolved patrons’ and associates’ issues

Inspected bar operations including requisitions, opening and closing duties, and service preparations Education

Culinary Diploma in Food & Beverage Operations

Barbados Community College Barbados, West Indies

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