Social Media Customer Service

Gabrielle Maxwell

Columbus, Ohio

Linked In *********.*.*******@*****.*** E-Portfolio: www.Gabriellemaxwell.wordpress.com Recent college graduate with a strong foundation in communications principles and a keen interest in innovative strategies.

Creative thinker with a passion for leveraging communications dynamics to drive impactful campaigns. Possesses excellent communication skills, both verbal and written, proved through academic achievements and collaborative projects.

Skilled in analytical reasoning, with the ability to interpret data to drive strategic decisions. Eager to learn and adapt in a professional setting, committed to continuous improvement and staying abreast of industry trends.

EDUCATION

BS Communication 2024

Franklin University, Columbus OH

AA Psychology 2022

Columbus State Community College, Columbus OH

EXPERIENCE

Brand Associate

Old Navy 10/2023 – Present

Maintained a 2% conversion or higher for 6 months, which is 1 card application per 50 customers. Greet and engage with the customer, using clear communication to connect with the customer. Listen to the customer and observe non-verbal cues to anticipate needs. Offer product suggestions and add additional items when engaging with customers. Communications Specialist

Free Lance 10/2023- Present

Apply to gigs, answer client questions while maintaining customer service orientation. Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Canva and Microsoft Office. Email Marketing, Social Media Management, Logo Design, Copy Writing. Social Media Manager Internship

Sun & Water Consulting 10/2023 – 01/2024

Manage social media channels daily by creating content that attracts people to apply and use Sun & Water as their project management service.

Create graphics, hiring posts, and photography.

Recruit new hires and manage hiring folders for new applicants. Adobe Creative Cloud and Canva to create content for socials. Sales Associate and Candle Maker

Penn and Beech Candle Co. 03/2021 – 02/2023

Create and design 500 candles per week for wholesale orders. Professional, articulate, fun people person with an attention to detail and customer service. Bottomless appetite to provide a unique experience for in-store customers. Provide customer service and expert product knowledge to customers. Address groups of 20-35 individuals’ multiple times during each shift, engaging with participants enjoying the candle experience.