Administrative Assistant Data Entry

Mashama Smith

(C) 865-***-**** *************@*****.*** Powell, TN 37849

Summary

Customer Care Representative/Administrative Assistant with proven experience working in fast. paced office and call-center environments. Utilizing strong organizational, computer, problem solving and communication skills. Completing multiple assignments with demonstrated skills in word processing, data entry, data verification, and documentation. Skills

● Administrative support

● Keyboard/ numeric

keypad

● Multi-line telephone

● Customer service

● Microsoft word

● Internet

● Power Point

● Typing 40 wpm

● Accounts payable/receivable

● Clerical support

● Office equipment proficiency

● Excel

● Call center experience

Experience

Pilot Flying J

May 2021- present Knoxville, TN

● Process Driver or CDL Mechanic applications to endure candidates meet minimum hiring standards: schedule drug test and physicals on approved candidates as identified by Regional Transportation Managers

● Create driver qualification files on new drivers to ensure compliance with Federal Motor Carrier Safety Regulations (FMCSR) or Transport Canada regulations

● Enter new hire data for Drivers into appropriate company management systems

● Contact and schedule Drivers for random drug and alcohol testing to comply with FMCSR and FJCT policies

● Track Drivers on leave of absence status to ensure compliance with FMCSR prior to return to work.

● Serve as a point of contact for Drivers and help with questions; escalate to appropriate department as needed.

Temp-HUC, University of Tennessee Medical/Computer Resource Solutions Center, November 2019-April 2021 Knoxville, TN

● Communicates effectively with patients, visitors, and health care teams.

● Serves as gatekeeper for physician and nursing orders into the Patient Computer System

(Electronic Medical Record (EMR).

● Coordinates scheduling of diagnostic procedures and outpatient appointments.

● Assists with patient flow and patient safety

● Maintains patient charts.

● Operates nursing unit equipment: pneumatic tube system, intercom system, fax machine, computer, printer, and multi-line telephone.

● Plans and executes a daily routine for performance of non-clinical tasks for the Nursing Unit.

Ground Truther, Perceptics Inc., April 2014-August 2019 Farragut, TN

● Going through images for our engineering team.

● Documenting and reporting all issues found.

● Assisted in training of new hires and preparation of training materials

● Attended weekly meetings for client updates.

Customer Service Representative, Caremark LLC,

January 2012-April 2014 Knoxville, TN

● Handled high volume inbound telephone calls.

● Advised callers of their pharmacy benefits.

● Placed orders for mail order prescriptions.

● Performed data-entry

● Informed customers about billing procedures, processed payments and provided payment option setup assistance.

● Asked probing questions to determine service needs and accurately input information into electronic systems.

● Reviewed account and service histories to identify trends and issues.

● Fielded customer complaints and queries, fast-tracking them for problem resolution.

● De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

● Documented conversations with customers to track requests, problems, and solutions. Temp-Admin/Clerical/Mail Services, Payroll and Timekeeping Clerk, AT&T/ Computer Resource Solutions

January 2011-December 2012 Knoxville, TN

● Processed payroll for techs in Raleigh/Greensboro/Chattanooga

● Entered tech schedules and attendance records.

● Made pre-calls to customers who had appointments scheduled for next day and followed up calls on cancellation and reschedule.

● Monitored vacation accrual.

● Managed payroll and time and attendance systems.

● Responded to employee inquiries regarding payroll and timekeeping.

● Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Education and Training

The Center School - Knoxville, TN

High School Diploma -May 1997

The University of Tennessee - Knoxville, TN

Administrative Assistant Certificate 1998

Certifications

● First Aid/CPR

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