Customer Service
Resume:
Ronnicka Smith
Contact
Jacksonville, FL *****
***************@*****.***
Objective
I have a passion for teaching and experience coaching people into success. Team player with exceptional quality of work. I take direction well but am also proactive and resourceful. Flexible with knowledge of Amazon’s principles and standards.
Education
High school diploma
Key Skills
• Merchandising
• Interviewing
• Loss Prevention
• Retail Management
• Customer service
• Organizational skills
• Store management
• Communication skills
Experience
2022-Present
Tier I FC Associate • Packer, Sorter, Problem Solver, Water Spider Process Guide, Pack Ambassador
Amazon Fulfillment Center Jax2
Packer/Sorter—pack/sort customer orders, while inspecting for quality and striving for excellent productivity. Problem Solver—I collect damages, overages, and incorrect orders to troubleshoot issues so customers can get quality items from the FC. Water Spider— I stock boxes, tape, stickers, and assist packers with what they need, setting them up for success. Ambassador—train and coach new hires or people who are cross training for pack/sort/problem solve/water spider. Observe and give tips on how to improve, and maintain rate and quality.
2015-2022
Front-End Coordinator
TJ Maxx-Jacksonville, FL
Front-End Coordinator—Responsible for promoting an excellent customer experience. Oversee a team of Associates at front of
store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example
by engaging and interacting with all customers, and maintaining a clean and organized store.
Contact this candidate