General Manager Service
Resume:
Joshua M. Redding
Lawrenceville, GA. 30046
**************@*****.*** 704-***-****
Education:
● Robert E. Lee High School Montgomery, Al. Class of 98, 3.0 GPA. VICA chapter president.
● Atlanta College of Art (scad campus) Atlanta, GA. Attended 99-01.
● C.C.A.F electronic principles course. Lackland AFB San Antonio, TX Relevant Work History:
● General Manager Taziki's Mediterranean Grill (Mar.20 -Mar.23) Daily operational management of a 2 million dollar a year facility during the covid outbreak. Primary functions of unit management include inventory management, purchasing, staffing, facilities management, training, and building sales consistently through an exceptionally uncertain set of economic circumstances.
● Service Manager Taco Mac in Cumming and Buford GA (Dec. 19 - Mar.20) Area of responsibility in guest service, training, inventory management and policy adherence (tips training, responsible vendor, etc.)
● Service Manager Stars and Strikes in Cumming and Dacula GA (Aug. 18-Dec. 19) Worked with multiple departments connected to guest services but primarily in charge of lane service, bar, and execution of guest events. Ordering, Inventory management, Payroll, hiring, and training.
● Car Sales Rick Hendrick Toyota in Sandy Springs (Dec. 17-Jul. 18) Working in a BDC environment. Dependent on internet leads, setting appointments, answering questions and ultimately selling cars off of those leads and appointments.
● Assistant GM/General Manager Zoë’s Kitchen Montgomery, Birmingham, Atlanta (Sept. 13-Nov. 17) Daily operational management of a 1.6-2.2 million dollar a year facilities including inventory control, purchasing, staffing, facilities maintenance, catering sales, training and of course, excellent customer service.
● Corporate Staff Training Bonefish Grill Montgomery, Al (Feb 10-May 12, Apr 05-Oct 06) Facilitated 6 new store openings in Alabama, Louisiana, Missouri, Nebraska, and Pennsylvania. Trained service staff in operational standards and sales proficiency. While at home store took on shift management duties including daily operations, staff training management, and admin duties.
● Head of Service Staff The Olive Room Montgomery, Al (Feb 07-Dec 10) Managed staffing levels, training, inventory control, and bar stock. Served legislative and benefit events with Montgomery’s elite in attendance.
● Assistant Manager Rubio’s Fresh Baja Grille Ramona, CA (Apr 03-Dec 04) Daily operational management of an 800 thousand dollar a year facility including inventory control, staffing, facilities maintenance, and catering sales.
● Airman First Class USAF attached to DFAS office on Lackland AFB San Antonio, TX. (Oct 01- Feb 03) Responsible for gathering financial paperwork for severance and retirement packets to be reviewed by the Defense Financial Administration Service.
● Associate Manager Suncoast Motion Picture Co. Montgomery, Al (Aug 96-Jul 99) Managed purchasing from dozens of independent film vendors as well as national brands. Excelled in company standards for dollar amount and units per sale. 8 time Associate of the month. 2 time Associate of the year.
Personal Statement:
I have worked in the customer service and hospitality industry for most of my life. I have the type of personality that has never met a stranger. Most of my body of work has involved sales in one way or another. I’ve developed proficiency at skewing opinion toward what it is I am attempting to sell and given enough information about any product I feel confident that I could make it move. I am a quick study when it comes to learning new systems as well, so I am confident the transition to a new position, even if it’s unfamiliar to me, is one I can navigate with relative ease. References:
● Kimberly Crumpler-Tears, Staff Manager Montgomery Humane Society 334-***-****
● Marquee Belser, General Manager Zoë’s Kitchen Eastchase 334-***-****
● Lisa Angeles, Event Sales Manager Stars and Strikes Dacula 770-***-****
● Erin Harvey-Chapman Kitchen Manager Bonefish Grill Eastchase 334-***-****
● Ken Latz, General Manager Stars and Strikes Cumming 678-***-****
● Nicole Holt, Regional Catering Sales Manager Zoë’s Kitchen 334-***-****
● Damian Raux, General Manager La Jolla Montgomery 334-***-****
● Jerry Erwin, Operator, Be Sharp LLC. 334-***-****
● Eric Contazano, Regional Operator Zoes Kitchen 470-***-****
● David Tabrizapour, General Manager Taco Mac Lawrenceville GA 678-***-****
● Caryn Lowery, Bar Manager Taco Mac Canton GA 678-***-****
● Justin Ritchie, Kitchen Manager Taco Mac Duluth GA 678-***-****
● Jack Matheiu, General Manager Taziki’s Sandy Springs GA 678-***-****
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