Data Entry Customer Service
Resume:
Whitney Gilliam
Peachtree Corners, GA *****
*************@*****.***
Dedicated and detail-oriented customer service professional with a strong background in data entry, sales, and delivery driving. Proficient in various roles, including customer support agent, correctional officer, and retail cashier. Possess excellent communication and organizational skills, with a focus on providing exceptional customer service and ensuring accuracy in data entry tasks. Authorized to work in the US for any employer
Work Experience
Call Center Agent
Bakkt-Alpharetta, GA
September 2023 to Present
• Deliver excellent customer support through various channels i.e. voice, email, and live chat
• Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
• Service existing travel bookings e,g. requests to cancel or change bookings
• Monitor and service open issues through completion
• Provide site navigation assistance to customers who are new to self-booking online
• Educate customers on website functionality in an effort to increase the online adoption rate
• Report issues that are surfaced by the customer, including complaints, site production issues, etc. Control security officer
Allied Universal-Alpharetta, GA
October 2021 to September 2023
• Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
• Obtains help by sounding alarms.
• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
• Controls traffic by directing drivers.
• Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
• Maintains environment by monitoring and setting building and equipment controls.
• Maintains organization’s stability and reputation by complying with legal requirements.
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
• Contributes to team effort by accomplishing related results as needed. Delivery Driver
Peerless logistics-Duluth, GA
December 2020 to October 2021
• Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Assisting with loading and unloading items from vehicles.
• Accepting payments for delivered items.
• Providing excellent customer service, answering questions, and handling complaints from clients.
• Adhering to assigned routes and following time schedules.
• Abiding by all transportation laws and maintaining a safe driving record.
• Preparing reports and other documents relating to deliveries.
• Operating equipment and machines, such as cars, trucks, forklifts, etc. Transporter
EDS Solutions-Atlanta, GA
March 2021 to September 2021
• Maintain courteous and professional behavior & appearance;
• Ability to work with minimal supervision while maintaining high energy;
• Safely moves vehicles between airport and off-airport locations;
• Transports vehicles safely within the airport to various service areas;
• Follow all company safety policies and procedures and protect company assets;
• Provide outstanding customer service;
• Perform tasks independently with minimal supervision
• Transport cars between locations
• Transports vehicles from Avis Local Edition offices to various locations;
• Must interface with vendors such as body shops, dealerships, and insurance agents. Order Puller/Packer
Staffmark-Charlotte, NC
June 2019 to April 2020
Perform accurate inventory transactions by executing scanning of bar codes
● Relocate material physical from/to various locations using material handling equipment.
● Assume responsibility for inventory for inventory accuracy, as well as order pick accuracy.
● Working in a team environment to efficiently package required orders.
● Pick customer orders using RF Scanner
● Picking and packing customer, distributor, and contract orders requested for shipment. Correctional Officer
SCDC Department of Correction-Columbia, SC
March 2018 to November 2018
• Book and process incoming and outgoing prisoners according to written policies and procedures
• Write detailed and accurate incident reports
• Patrol the interior and exterior of the facility
• Patrol exterior in armed vehicle
• Conduct inmate and cell searches
• Inspect visitors and packages delivered to the facility
• Respond to crisis situations as outlined by policies and procedures
• Oversee inmate activities including meals, classes, visitation, and recreation
• Monitor inmates and grounds with surveillance cameras Data Entry Clerk
Climatic Comfort Products South-Columbia, SC
September 2016 to November 2017
• Resizing images using Adobe Creative Cloud.
• Verifies and logs the receipt of data and obtains any data that is missing.
• Uses data entry equipment to record assigned data.
• Resolves minor processing problems; seeks assistance from supervisor or other appropriate staff for issues beyond immediate expertise.
• Maintains confidentiality of sensitive information.
• Maintained a high level of accuracy even when working under tight deadlines or high-pressure situations
• Accurately entered and verified data into company database, ensuring high levels of accuracy and completeness
• Performed regular backups of databases to prevent loss of critical information
• Closely monitored incoming emails or correspondence containing important details that needed immediate attention
• Maintained a high level of focus even during repetitive or monotonous data entry tasks
• Collaborated with IT department to troubleshoot any technical issues related to the data entry software or systems
Retail Cashier
Walmart-Columbia, SC
2016 to July 2016
- 2016
● Perform basic math functions to collect payments and make change.
● Operate registers, scanners, scales and credit card/debit card terminals.
● Memorize product locations throughout the store.
● Handle exchanges and refunds in a quick, efficient manner.
● Collect payments and bag purchases for customers.
● Maintain accurate cash drawer.
● Communicating with customers regarding promotions. Order Puller/Packer
Spencer's Warehouse
2014 to 2015
Check merchandise in the storage area by verifying lot and item numbers.
● Pull orders printed on the order form and recheck them to ensure accuracy.
● Inspect items for quality and quantity.
● Transport pulled items to designated areas using forklift and other moving equipment.
● Mark fragile materials with identifying information.
● Records amounts of materials or items received or distributed.
● Prepares products for shipping by packing small packages for processing. Education
High School Diploma
Swansea High School Swansea S.C. - Swansea, SC
August 2011 to April 2014
Skills
• Attention to detail
• Documentation and
• Excellent communication reporting abilities
• Organizational Skills
• Clear oral and written
• Complaint resolution communication
• Team player
• Adaptable to change
• Basic Math
• Order Picker
• Order Picking
• Warehouse Experience
• Pallet Jack
• Driving
• First aid
• Security
• Supervising experience
• Restaurant experience
• Sales
• Typing
• Windows
• Retail sales
• Delivery Driver Experience
• CCTV
• Surveillance
• Customer support
Certifications and Licenses
Driver's License
July 2013 to January 2023
Assessments
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
May 2022
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
July 2023
Responding to customer situations with sensitivity Full results: Proficient
Security guard skills — Proficient
August 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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