Customer Service Relations

Olivia Nwachukwu

*****************@*****.*** 206-***-**** League City, TX 77573

Summary Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Hardworking and reliable individual. Highly organized, proactive and punctual with team-oriented mentality. Skills POS Systems

Cash Handling

Customer Service

Problem-Solving

Pricing and Markdowns

Reliable and Responsible

Call Response and Transfer

Cleaning and Sanitizing

Cash Register Operations

Work Task Prioritization

Detail-Oriented

Honest and Dependable

Feedback Acceptance

Employee Training

Honest and Ethical

Customer Relations

Policies and Procedures

Cooperative Attitude

Price Identification

Customer Transactions

Problem Solving

Credit and Cash Transactions

Staff Mentoring

Loss Prevention

ID Verification

Customer Assistance

Relationship Building

Verbal and Written

Communication

Coaching and Mentoring

First Aid and CPR

Organization and Multitasking

Reliable and Punctual

Service Oriented

Materials Organization

Flexible and Adaptable

Creative Thinking

Experience Cashier - Kroger (League City, TX )

December 2021 - July 2022

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Helped customers find specific products, answered questions and offered product advice.

Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change.

Trained new team members in cash register operation, stock procedures and customer services.

Helped with purchases and signed customers up for rewards program.

Learned roles of other departments to provide coverage and keep store operational.

Verified customer age requirement for alcohol or tobacco purchases.

Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Operated cash register or POS system to receive payment by cash, check and credit card.

Delivered high level of customer service to patrons using active listening and engagement skills.

Answered customer questions and provided store information. Discounted purchases by scanning and redeeming coupons. Answered product questions with up-to-date knowledge of sales and store promotions.

Used suggestive selling techniques to promote add-on sales. Scanned merchandise using point-of-sale system for accurate purchase totals.

Processed refunds for worn, damaged and broken merchandise. Directed trash removal and sanitation procedures to keep aisles and register area organized.

Education Associate of Science in Natufal Science

July 2022

San Jacinto College District, Pasadena, TX

Bachelor of Science in Biology

University of Houston - Clear Lake, Houston, TX

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