DENISE E. WILSON
MULTI-TALENTED PROFESSIONAL
Objective
To secure a responsible
career opportunity to fully
use my training and skills,
while contributing to the
success of the company.
Contact Information
****************@*****.***
WORK EXPERIENCE
LONG-LEWIS FORD OF THE RIVER REGION
PRATTVILLE, AL
CONCEIGERE
SEPTEMBER 2024 – PRESENT
• GREET CUSTOMERS AND DIRECT THEM ACCORDINGLY WITHIN THE DEALERSHIP
• ANSWER PHONES AND DIRECT CALLS TO THE APPROPRIATE DEPARTMENT
• ENTER POSSIBLE PHONE SALES LEADS IN VIN SOLUTIONS SOFTWARE
• NAVIGATE GROUP ME SOFTWARE TO COORDINATE INCOMING ONLINE AND PHONE LEADS WITH SALES ASSOCIATES
• ENTER CALLS THAT CAN NOT BE CONNECTED TO THE APPROPRIATE DEPARTMENT IN A COMPANY WIDE CALLS LOG FOR RETURN CALLS DEPICTING WHICH DEPARTMENT, CUSTOMER INFORMATION, AND NEEDS
• STOCK LOBBY WITH COFFEE, WATER, AND MAKE POPCORN AS NEEDED
• CLEAN LOBBY
DEEZ SHITZ & SWAG
PRATTVILLE, AL
OWNER/OPERATOR
JULY 2024 – PRESENT
• BUSINESS FORMATION
• ADVERTISING
• MARKETING
• PURCHASING
• INVENTORY
• CUSTOM GRAPHIC DESIGN
• VINYL, SUBLIMINATION, AND DIRECT TO FILM APPLICATIONS
• PRODUCTION OF CUSTOM ORDERS
• ACCOUNTS PAYABLE AND RECEIVEABLE
ONE MORE AT THE RIVER
MILLBROOK, AL
BARTENDER/MANAGER
2016 – MAY 2024
• MANAGE 2-6 EMPLOYEES, AS DICTATED BY CUSTOMER VOLUME, AND NEED.
• PROVIDE COACHING AND CORRECTIVE ACTION WHENEVER NECESSARY TO KEEP THE SATISFACTION AND SAFETY OF PATRONS AND STAFF.
• AID IN THE RECRUITMENT, HIRING, AND TRAINING OF NEW EMPLOYEES.
• EFFECTIVELY SERVICE PATRONS, PROVIDING A POSITIVE EXPERIENCE IN A FAST PACED, HIGH-ENERGY ENVIRONMENT.
• SETTLE CASH AND CREDIT CARD TABS TO BALANCE DRAWER AT THE END OF EACH SHIFT.
• MONITOR AND KEEP STOCK LEVELS AND COMPLETE INVENTORY ORDERS.
• WORK DIRECTLY WITH VENDORS TO PROMOTE NEW
• PRODUCTS.
• ENSURE ALL AREAS OF THE BAR ARE KEPT CLEAN AND ORDERLY, ADHERING TO HEALTH AND SAFETY STANDARDS.
• SERVE AS SOCIAL MEDIA ADMINISTRATOR; PLANNING, NETWORKING, AND PROMOTING FUNDRAISERS AND OTHER IN-HOUSE EVENTS.
• SERVE AS GRAPHIC DESIGNER; ACCESSING THE PROPER SOFTWARE TO CREATE ARTWORK FOR DISPLAY ADVERTISING FUNDRAISERS AND EVENTS.
• COORDINATE WITH VARIOUS LOCAL CHARITIES AND ORGANIZE BAR INCENTIVES AND CONTESTS TO DRIVE SALES AND PROMOTE THE ORGANIZATION.
• RESPONSIBLE FOR ORGANIZING, OVERSEEING, AND CATERING DEDICATED EVENTS, SOMETIMES SERVING UPWARDS OF ONE HUNDRED GUESTS.
• COORDINATE AND HOST BINGO NIGHT TO HELP INCREASE SALES APPROXIMATELY 18% ON THAT NIGHT.
• EMCEE AND DJ AS NEEDED.
INTERHEALTH SOLUTIONS
MONTGOMERY, AL
MEDICAL BILLING SPECIALIST
2022-2023
• ENTERED DEMOGRAPHICS OF PATIENTS FROM FACILITY FILES SCANNED OVER.
• MOVED FILES OVER TO PROPER FOLDERS FOR DAILY OPERATIONS OF MASTER FILING.
• MAINTAINED PRIVACY OF PATIENTS VIA HIPPA REGULATIONS
• BALANCED BACK TO EACH SCHEDULE BY DATE OF SERVICE AND BY BATCH DATE TO ENSURE ALL PATIENTS WERE IN PROPER FILE AND CAPTURED.
• ANSWERED PHONES TO AID PATIENTS WITH ACCOUNTS, ANSWER QUESTIONS, TAKE PAYMENTS, AND MAIL STATEMENTS/RECEIPTS.
• CALLED AND WORKED DIRECTLY WITH THE VA TO GET CLAIMS SETTLED FOR VETERANS.
• CALLED TO STATUS CLAIMS FOR SETTLING ACCOUNTS WITH VARIOUS INSURANCE COMPANIES.
• ENTERED ICD-10 CODES, REFERRING PHYSICIAN, DOCTORS, CRNAS AND TIMES FOR EFFECTIVE ANESTHESIA CHARGING TO SUPPLY CORRECT BILL AMOUNTS.
• RAN TIME CONCURRENCIES TO MAKE SURE ALL ANESTHESIA TIME GUIDELINES WERE KEPT.
• PRINTED, FAXED, EMAILED, AND MAILED PAPER HCFA STATEMENTS TO INSURANCE COMPANIES.
• WORKED WITH LIAISON AT HOSPITAL TO ENSURE ALL CASES WERE CAPTURED AND NEEDED TO BE MASTER FILED.
• POSTED CHARGES DAILY AFTER RUNNING CORRECT CONCURRENT REPORTS.
• KEPT TRACK OF THE NUMBER OF CASES PER DAY PER FACILITY VIA SPREADSHEET
• WORKED DAILY WITH IMAGINE AND MSI BILLING SOFTWARE. DOOLEY’S PUB
MILLBROOK, AL
BARTENDER/MANAGER
2010 – 2014
• MANAGED A TEAM OF 4-8 INDIVIDUALS ON CERTAIN SHIFTS.
• SUPPLIED ONSITE TRAINING TO NEW EMPLOYEES.
• BROUGHT SALES TO COST PERCENTAGE UP BY 5%
• EFFECTIVELY MANAGED CUSTOMER REQUESTS AND ADDRESSED COMPLAINTS.
• PROVIDED PROMPT, EFFICIENT, FRIENDLY CUSTOMER SERVICE.
• MAINTAINED STOCK LEVELS TO PREVENT SHORTAGES OF CRITICAL ITEMS. LONGHORN STEAKHOUSE
PRATTVILLE, AL
BARTENDER/SERVER
2005 – 2010
• COMMUNICATED THROUGH POINT-OF-SALE SYSTEM TO KITCHEN TO PROCESS CUSTOMER ORDERS EFFICIENTLY AND ACCURATELY.
• TOOK NECESSARY STEPS TO ENSURE PATRONS HAD THE BEST POSSIBLE DINING EXPERIENCE.
• PERFORMED NEW RECIPE DEMONSTRATIONS AT STORE WIDE QUARTERLY PROMOTION MEETINGS.
• PARTICIPATED AND EXCELLED IN TEAM AND INDIVIDUAL SALES INCREASE INCENTIVE PROGRAMS.
• COMPLETED SERVE SAFE RESPONSIBLE VENDOR CERTIFICATION CLASSES.
• COORDINATED YEARLY WITH THE LOCAL MARCH OF DIMES REPRESENTATIVE TO PROVIDE LOCATION FOR ANNUAL CHARITY POKER RUN.
WAYNE INDUSTRIES
CLANTON, AL
CUSTOMER SERVICE REP/ ADMINISTRATIVE ASSISTANT/ SALES REP 1999 – 2000
• ANSWERED CALLS AND PROCESSED PRODUCT ORDERS.
• PROCESSED CREDIT CARDS AND RECORDED INCOMING PAYMENTS.
• PLACED COLD SALES CALLS TO POTENTIAL CLIENTS FROM MAIL IN LEADS FROM CHURCHES AND SCHOOLS.
• COLLABORATED CLOSELY WITH ART DEPARTMENT, PLANT SUPERVISORS, AND SHIPPING AND RECEIVING
• ALSO, WORKED OUT IN THE PLANT IN THE ART DEPARTMENT. THIS INVOLVED PAINTING CUTTING, CENTERING AND PREPPING PAN FORMED SIGN FACES, APPLYING VINYL WHERE APPLICABLE AND ALWAYS PAINTED EVERY SIGN WITH FINAL WHITE PAINT, MULTIPLE COATS FOR CONSISTENCY FOR BACKLIT CUSTOM SIGNS. 1993-1994
EDUCATION
2012-2013 Troy University Montgomery
Montgomery, AL
SKILLS
• Scheduling
• Data entry
• Telephone systems
• Online payment
1994-1996 George C. Wallace Community College
Selma, AL
1990-1992 Indiana State University
ABA
Terre Haute, IN
1988-1991 Terre Haute South Vigo High School
Terre Haute, IN
processing
• Electronic Medical
• Records (EMR)
• Medical billing with
Imagine and MSI
Software
• Efficient with
• MicroSoft applications
• Event Planning
• Catering
• Multi-tasker
• Self-starter
• Organized
• Dependable
• Excellent work
ethic
• Time Management
• People management
• Typing 45+/_wpm with
98%-100% accuracy
• 35 years in customer
service
• Manage inventory and
stock
• Accounts Receivable
• Accounts Payable
• Creative Thinking
• Critical Thinking
• Problem Solving
• Customer and Vendor
Relationships
• Settle cash and credit
transaction resolutions
• Balance register
• Advertising virtual
and physical (flyers)
• Social Media management
• Created “Bingo Night” at
my current employer to
increase sales on that
night by 30%
• HIPPA privacy regulations