Salesforce Administrator Us Citizen

Dhana Priya Hem Shankar

Rolling Meadows, Illinois-60008

630-***-**** *************@*****.***

Professional Summary

Ability to work as a Solo Salesforce Administrator or in a Team.5+yearsofprogressiveexperienceintheSalesforce CRMplatform.RecognizedbySeniorExecutivesforalwaysexceedingexpectations,championingtheideas,andbuilding collaborative relationships across multiple areas..Highly strategic,innovative and organized administrator who consistentlydeliversprojectsontime.StrongCommunicatorandTeamplayer,abletocollaborateandcommunicatewith cross - functional teams to deliver success.

Technical Skills

● Data Loader • Data Import Wizard

● AppExchange Apps • Jitterbit Data Loader • Duplicate Check

● Email Templates for bulk Email campaign

● Flow, Also worked in Process Builder,Workflow

● Approval Process

● Generate Reports and Dashboards

● Profiles, Permission Sets, Page layouts

● OWD, Role Hierarchy, Manual Sharing

● Lead Assignment Rule, Case AssignmentRule

● Master Detail, LookUp, Hierarchical Relationship

● Picklists, Formula Fields, Field Dependencies

● Record Types, Validation Rules, Object Level Settings

● Field and Record SecuritySettings

● Web to Lead,Web to Case

● Salesforce Classic and lightning in Sales and Service Cloud

● Support and Assist Users with Salesforce

Education and Certification

● Salesforce Advanced Administrator 211(08/2023)

● Salesforce Administrator 201 (05/2019)

● Master of Engineering in Electronics and Communication, Anna University (May 2009) Project Summary

Changing Children’s World Foundation, Geneva, Illinois - Salesforce Administrator (Nov 2019 to May 2022)

The project is to develop an application for integrating and optimizing the Institution business process and it selected SalesforceCloudasitsnextgenerationPlatform.StartedbuildingApplication fromscratchandtrainedtheuserstouse the Application efficiently saving Time, Cost and Manpower with efficient output.

● Importing Data from Excel CSV files to Salesforce using Data Import Wizard to the Standard Objects like Accounts,Contacts and Opportunities

● Used Apex Data Loader for Bulk Import,Export and to Delete Data

● Data Backup with data Export and Scheduled Export

● Created Matching Rules and Duplicate rules to avoid duplicate contacts or Accounts entry in the org.

● InstalledDuplicateCheckAppfromAPPExchangetocatchDuplicatesandMergeDuplicatesinStandardobject like Contacts and Accounts

● Created Email Templates and sent Mass Email to Contacts for Donation and conducting social behavior programs

● Created Different List Views of Contacts by adding filter to send Mass Email to different group of Contacts Life Insurance Corporation - Salesforce Administrator (May 2015 to Jan 2019)

● Provided Security Access including Profiles,Permission Sets,Field Level Security,Record level Security including OWD Settings, Role Hierarchy, Manual Sharing, Manager Groups, Manual User Record Sharing

● Automated the business process with Process Builder for Auto Submit Records for Approval Process,Email Alert. Auto Creation of Record and child record, Update Record.

● GeneratedmanyUsefulReportsandDashboardsforthebetterunderstandingoftheworkcompletedandalsoto collect Records to work on with

● Create and Customize Standard and Custom Object including Fields, Page Layouts, Record Types

● Create Various advanced Fields types, Field Relationship, Validation Rules

● Create Master-Detail Relationship, LookUp Relationship, Lookup Filter, Self Relationship

● Automate Business Process usingEmailTemplates,WorkflowRuleswithdifferentRuleCriteriaandWorkflow Actions including Immediate and Time Dependent Actions Career Highlights

● Improvedthroughput with no additional headcount byredesigning strategies and rebalancing workload.

● Dramatically increased quality, reducing errors within a month by establishing formal quality control processes.

● Ability to meet Deadlines,Handle and Prioritize Simultaneous Requests,Manage laterallyandUpwardwitha positive attitude.

● Can provide Efficient User Training and Updates for Users per new Releases/ Capabilities

● Able to work in a fast - paced work environment

Reference

Suguna Karthikeyan

Salesforce Application Developer

United Wholesale Mortgage

585 South Blvd E., Pontiac, MI 48341

Tel: 248-***-****

Kimberly Svevo-Cianci, PhD

Executive Director,

Changing Children's Worlds Foundation (CCWF)

& Founder, ICDP-USA

411 Stevens Street, Geneva, IL 60134

Tel: 630-***-****

www.changingchildrensworlds.org

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