Customer Service Construction Projects
Resume:
William L. Dickerson II
Alexandria, Virginia ****1
****.***********@*****.***
Skill Summary
I am proficient in the estimating, planning and execution of construction projects, landscaping etc.. I am a proven leader that has a tract record serving as a Program Leader for a youth program. I am well versed with computer technology and I have mastered the usage of MS Word (Excel, Outlook, Explorer, PowerPoint and Publisher, MS TEAMS) Google teams and database entry.
Employment History
TruGreen
Contract Worker
Labor Technician
01/2023-present
40 hours per week
Duties: My experience here includes providing outstanding customer service, operating company vehicles perform efficient and accurate application of our products, so customers have healthy lawns. Administer timely lawn applications. Diagnose and correct customer problems through service calls and other communications. Recommend and sell products and service information to new and existing customers, resulting in growth of our customer base. Assisted in determining cause and expense of repairs using an estimating software. Overall, my background extends to several construction trades: electrical, plumbing, carpentry and landscaping. I have the knowledge and skills to estimate the cost, required material and the time to complete the job.
Small Business Administration
Contract Worker (Temp)
Construction Analysts
07/2021-12/2022
40 hours per week
Duties: My experience here includes conducting on-site damage assessments to personal, real, and business property. You will determine the extent of the damage, estimate the cost of repairs or replacement of damaged property, and work primarily in disaster affected areas. Evaluate expenditures and timelines of various projects to ensure they are cost-effective and that they comply with all project regulations. I have the knowledge and skills to estimate the cost, required material and the time to complete the job.
JW II Enterprises
Contract Worker
Construction Technician
12/2019-present
40 hours per week
Duties: My experience here includes carpentry work such as installing drywall, taping floating and painting. Installing cabinets, trim, flooring material as well as some electrical and plumbing functions; installing light switches and plumbing fixtures, i.e., toilets, sinks and faucets. Assisted in determining cause and expense of repairs using an estimating software. Overall, my background extends to several construction trades: electrical, plumbing, carpentry and landscaping. I have the knowledge and skills to estimate the cost, required material and the time to complete the job.
Sales Associate for Sprint
Adcomm Digitel, Alexandria, VA
11/2017 – 12/2019
35 hours per week
Duties: I am excellent at customer service, from the most pleasant of clients to the irate customer that requires my developed communication skills of parroting and showing empathy. I believe every customer deserves my best interaction and that is why I continue to be a high achiever in this area, constantly developing a good rapport and relationship with customers, sales, prospecting leads/marketing, technical support, inventory and cash management representatives
Seasonal Laborer
Kauffman Group, Leesburg VA
04/2016 – 08/2017
50 hours per week
Duties: I was responsible for the operation of heavy machinery to excavate and prepare the site for new construction. I have been involved with the construction of commercial and residential structures from the ground up. This includes the erection of the foundation, framing, exterior siding, roof, interior finished, rough-in, plumbing and electrical, installing irrigation systems, demolishing and reconstruction of roads and sidewalks.
Residential Cable Technician
Communications Unlimited Inc., (CUI), Alexandria, VA
07/2015-03/2016
40+ hours per week
Duties: I completed the installation of cable TV, (HD and SD), mounted flat panel TVs on the walls and setting up home theatre equipment, This required me to keep appointment with my customers arriving to the site on time and making sure when I left the install was done correctly professionally and timely. I was responsible for meeting production standards and completing reports that validated my time. I used my technical experience to install voice over IP phone services, set up customers for wired and wireless internet services.
Camp Counselor
Burgundy Farms Country Day School, Alexandria, VA
06/2009 – 08/2014
35 hours per week
Duties: I was responsible for supervising the daily activities of children from the ages of 4 to 12 years old, maintained and controlled the safety of children, planned activities for program participants, followed safety procedures
Volunteer
Spirit of Faith Christian Center, Temple Hills, MD and SCAN (Stop Child Abuse Now), Alexandria, VA
Education
Thomas Edison HS- Diploma
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