Program Manager Project Management

Tony Woods, PMP

Dallas, TX *****

214-***-**** • ******@***********.***

Sr. Program Manager

Top-performing IT professional with 20+ years of experience managing large, complex IT infrastructures and projects in high profile and secure environments.

AREAS OF EXPERTISE

High achieving leader with a dynamic history of leading daily execution of IT functions—new technologies, infrastructure, project management, operations maintenance and support, and software development.

Expert at project scoping, team building, collaborating with key stakeholders and executives, managing deadlines, understanding and articulating priorities, architecting solutions, and delivering results.

Excellent communicator with the innate ability to lead cross-functional teams, influence key stakeholders, and translate complex technical ideas into lay terms.

PROFICIENCIES

Infrastructure Development

Project/Program Management

Stakeholder Management

Supplier Negotiations

ITIL

Process Improvements

Compliance

Program/Project Estimating

ServiceNow

IT Procurement Best Practices

Data Centers

IT Delivery

Budgeting

IoT/Big Data

ServiceNow

Professional Experience

NassComm Consulting, Atlanta, GA

Sr. Program Manager - PMO (12/2022 – 5/2024)

Managed a very complex project that was pivotal to a successful post-merger integration and regulatory compliance. Led the migration efforts to close five data centers with 1000+ servers to meet hosting requirements while cutting costs.

Challenges: Zero -downtime requirement meant completing massive migrations during Thanksgiving and Christmas weekends. Cross intercompany / department coordination.

Role: Coordinated migration of approximately 100 application, web, and database servers with Data Migration specialist, Application and Support teams.

Results: Reduced risk by migrating to highly resilient facilities with low natural and man-made risk exposure.

Omnitracs, Dallas, TX

Director - PMO (10/2020 – 12/2022)

Led as an integral part of the Program Management Office supporting the Product organization to ensure superior operational delivery against product initiatives.

Effectively managed the product portfolio of initiatives to build, manage, and execute on key processes that improved our ability to release high quality, differentiated software to our customers.

Owned, tracked, and managed the metrics that measured the impact of the business including ROI, product NPS, engagement, availability and performance, and cost/margin.

Responsible for leading project planning activities and facilitating project meetings. Teams located in USA, India, Mexico, Philippines, UK, Spain and Italy.

Ensured delivery of projects against their commitments with the highest quality deliverables in a timely fashion.

Leveraged strong project management industry expertise and collaboration skills; identified required activities to successfully deliver the program, enabling appropriate task assignments.

Sigma Solutions, Dallas, TX

Sr Manager PMO (9/2019 – 10/2020)

Responsible for the overall project management function, providing leadership, integration and management of PMO processes and functions to improve the consistency and efficiency of the project delivery team.

Key Achievements:

Developed and implemented industry-specific PMO processes and policies.

Directed project management staff; collaborated with organizational leaders to define, prioritize, and develop projects and programs.

Accenture, Dallas, TX

Senior Manager (2/2018 – 9/2019)

Led large-scale client technology implementation and software development projects from scope through delivery (needs assessment, requirements gathering, design and development, testing, change control, releasing, and supporting). Provided oversight for a global IT team, delegating tasks and analyzing program costs, trends, performance metrics and presenting key findings to executive teams.

Key Achievements:

Directed an international major billing application upgrade program which included managing vendor partners.

Spearheaded an infrastructure program designed to deliver services to ensure compliance, governance, development of strategies, and management of data.

Led and participated in new business development activities and proposals. Engaged in pre-proposal strategic activities, proposal reviews, proposal writing and start-up activities.

Collaborated with senior client teams to develop data management strategies and program deliverables. Developed risk matrix and proactively monitored project to prevent overruns and scope creep.

Led a large Fortune 500 company digital transformation project focused on improving business processes and developing new capabilities.

Hitachi Data Systems, Dallas, TX

Senior Program Manager (4/2015 – 2/2018)

Managed all regional technical and operational activities and sales for 25+ service offerings. Coordinated the infrastructure program for GDPR compliance and governance, strategy development, and data management. Worked cross-functionally to implement solutions.

Key Achievements:

Conducted Big Data assessments to develop data analytic designs and roadmaps focused on current and future business requirements.

Established and led program business rhythms to monitor program technical and financial status, including internal customer and senior business unit reviews.

Consistently achieved all $5M sales targets each quarter.

Worked with program management tools like SharePoint and MS Project to scope, collaborate and run projects.

Accenture, Dallas, TX

Senior Manager (2/2012 – 3/2015)

Directed project teams performing analysis, design, development, and technical project implementation for 30+ Fortune 500 companies. Responsible for all Sr. level client communications and program updates

Key Achievements:

Oversaw a multi-year engagement of technical and operational teams executing enterprise transformation and migration projects at T-Mobile corporate headquarters.

Led multiple data center consolidation and migration projects.

Built and integrated Service Desk, Incident, Problem, Change and Release Management processes to streamline efficiencies.

Accenture/EMC Consulting, Dallas, TX

Senior Manager, Information Technology Services (2/2008 – 1/2012)

Led daily implementation tasks for several large-scale technical projects, working closely with clients to meet timing and budgetary restraints. Recruited, hired, and managed a global IT team in a functional and matrixed organizational structure.

Key Achievements:

Oversaw the design and implementation of an Application Hosting Services for the top 7 business units of a $3B technology tools and hardware manufacturing company.

Key player in developing disaster recovery and operational recovery solutions for senior-level clients.

Created IT infrastructure project management and system management methodologies to streamline department operations.

Education and Training

University of Phoenix, Phoenix, AZ

Master of Business Administration in Technology Management

Prairie View A&M University, Prairie View, TX

Bachelor of Science in Computer Engineering

Electrical Engineering Minor

— Certifications —

Hitachi Big Data Analytics Strategy Design ~ IoT Strategy Design

Project Management Professional (PMP) ~ Microsoft Certified Systems Engineer (MCSE)

ITIL Certified ~ Cisco Certified Network Associate (CCNA) ~ EMC Proven Professional

— Professional Development —

Essentials of Advanced Program Management, Accenture

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