Salesforce Com Developer

Pranitha Balamuri SFDC Developer ************@*****.*** 754-***-****

SUMMARY:

8+ years of experience as a Salesforce Developer/Administrator across multiple industries on the SalesForce.com CRM Platform.

Expert in implementing Full Software Development Life Cycle (SDLC) applications, including requirement engineering, architecture design, development, enhancements, testing, deployment, and maintenance of standalone, multi-tier, web-based, and portal-based enterprise applications.

Extensive experience with Salesforce Lightning UI via Aura Components and Lightning Web Components (LWC).

Demonstrated experience customizing standard objects, including Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports, and Dashboards.

Extensive experience migrating data from traditional applications to Salesforce using Import Wizard and Dataloader.

Expert in administrative tasks such as setting up audit trails, handling Big Objects, managing field histories, and creating email templates. Experience with Salesforce.com sandboxes and production environments.

Comprehensive knowledge of Salesforce Lightning features, such as activities, contextual hovers, opportunity boards, and custom dashboards.

Strong Ability to handle functionalities associated with sales cloud, service cloud, marketing cloud, and analytics cloud.

Skilled developer who can use Lightning Design System, Lightning App Builder and Lightning Components to create Lightning Apps.

Good understanding of OOPS concepts and experience integrating Java with Salesforce using WSC.

Expert at customizing Sales Cloud and Service Cloud apps and using Lightning App exchange.

Exceptional experience working with Salesforce.com standard objects such as Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.

Expert in data migration from traditional applications to Salesforce using Data Loader Utility and Apex Data Loader.

Proven track record in bulk data mitigation from Excel, MS Outlook, and legacy systems to Salesforce.com, utilizing Apex Data Loader, Import Wizard.

Highly skilled with Eclipse and Visual Studio. Experience writing SOQL and SOSL queries across multiple SFDC objects.

Expertise in Apex programming language and Visual Studio environment.

Skilled team member with excellent interpersonal, communication, organizational, and project management skills.

Proven ability to meet deadlines and handle pressure in a work environment while coordinating multiple tasks. Excellent analytical and presentation skills make me a great team player.

TECHNICAL SKILLS:

CRM

Salesforce.com

Salesforce Technologies

Apex, Visualforce, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, SFA, Force.com IDE, Eclipse, Apex Data Loader, and Web Services

Programming Languages

Apex, C,C++,C#,ASP.Net, ADO.Net, Java, SQL, Java Script, HTML, XML, DOM, CSS, AJAX, Heritix, Apache Lucene

Custom Integration

Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

Web Services

WSDL, SOAP/REST API

Cloud

Service, Sales, Marketing

Integration Tools

Apex Data Loader, Cast Iron, Force.com Workbench

Web Technologies

HTML, XHTML, XML, CSS3, AJAX, Java Script

Methodology

Agile, Waterfall

Operating Systems

Windows, iOS, Android

Certications:

Salesforce Administration.

AI Associate and Specialist.

EXPERIENCE:

James River Insurance Chapel Hill, NC Oct 2023 – Till Date

SFDC Developer

Gathered business and technical requirements, building the application from scratch, and deploying it.

Implemented Lightning components using the aura framework, which triggers user interactions to trigger interface events.

Integrated customer information across marketing, lead generation, sales, customer service, and AppExchange access.

Implemented another Lightning component feature by working with external objects in Salesforce.

Utilized Lightning Design System (LDS) and Lightning Web Components (LWC) to implement Lightning components.

Developed reports and dashboards in collaboration with the Sales Operations team and Business Analysts.

Incorporated Lightning Events and JavaScript on the client side of a Visualforce page to connect components.

Provided access to apps via the AppExchange to keep customer information in one place by using Service Cloud to integrate marketing, lead generation, sales, and customer service.

Assured that dependencies, risks, and contingencies did not negatively impact deliverables. Created layouts that included Junction objects, roll-up summary fields, validation rules, dependent picklists, and formulas that were cross-object based.

Integrated Salesforce Marketing Cloud to develop custom marketing objects and schedule and manage email marketing campaigns.

Utilized Aura Components and Lightning Web Components to develop Salesforce Lightning UI.

Adapted salesforce best practices in writing Apex classes and triggers to prevent hitting governor limits. Scheduled bulk data updates using Apex Batch and Schedule classes.

Created Lightning Community Builder and Lightning Components using the Aura framework. Developed batch and scheduled Apex jobs in accordance with business requirements.

Utilized Salesforce Standard Objects (accounts, contacts, leads, opportunities). Created SFDC reports (functional and technical documents). In order to integrate applications with Salesforce.com, we used REST web services APIs.

Collaborated with various members of the business team to gather and document the requirements. Incorporated the requirements into Visual Studio.

Assured the creation, updating, retrieval, and deletion of records through Force.com web service API. Managed Apex code standards by working in GIT version control systems and participating in code reviews on a regular basis.

Implemented complex workflows, and process builder, converted workflows and builder into flows, building flows without code. Managed multiple Sandbox environments.

Environment: Salesforce.com platform, Lightning Web Components, Lightning Design System, Aura, Lightning Process Builder, Lightning Inspector, Lightning Out, Apex, Workflow & Approvals, Triggers, Reports, Custom Objects, SOQL, SOSL, Service Cloud, Marketing Cloud, Custom Tabs, Windows

BHG Financial Davie, FL Jun 2021 – Sep 2023

SFDC Developer

Contributed to Sprint Grooming and Planning sessions to identify solutions with the business.

Improved user experience by upgrading apps to Lightning Experience from Salesforce Classic and Supported both development and production teams.

Utilized Salesforce Development Cycle to develop applications for Sales Cloud, Service Cloud, and App Exchange.

Created a Customer Community Portal that allows users to register with TFS and begin the application process. Customized the user interface to support external registration and login.

Utilized Salesforce SLDS to create Lightning Components and convert Visualforce pages to Lightning Components.

Improved the look and feel of the Lightning Component by creating multiple components, adding CSS and Design Parameters.

Accessed customers' Service Cloud implementations and assisted them with the implementation.

Designed and developed Salesforce solutions using Apex, Visualforce, and Lightning Web Components (LWC) to meet business requirements and improve functionality

Created data extensions for Marketing Cloud Connect, including Data Streams and Queries.

Utilized Salesforce Lightning provides anyone with the ability to easily and quickly create modern enterprise apps built on the Salesforce1 platform using the Lightning Design System, Lightning App Builder, and Lightning Components.

Automated Tasks, Email Alerts, Field Updates, time-dependent actions, and outbound API messages using Workflow Rules.

Developed WSDLs for implementation of Web Services in Salesforce.com.

Implemented SOAP APIs and REST APIs to integrate Salesforce.com with external systems such as Oracle and SAP.

Developed and maintained Salesforce.com standard objects, such as Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.

Implemented Lightning's page layouts and field level security to manage access to certain fields.

Migrated data between traditional applications and Salesforce using Data Loader Utility.

Environment: Salesforce.com platform, Lightning Web Components, Lightning Design System, Lightning App Builder, Aura, Apex Classes and Controllers, Salesforce.Com Platform, Visual Studio, Data Loader, WSDL, SOQL, SOSL, Service Cloud, Marketing Cloud, Sales Cloud, Scrum, Rest API, Custom Objects, Custom Fields, Web Services, Windows.

Levolor Atlanta, GA Sept 2019 – May 2021

SFDC Developer

Engaged with the business group throughout the planning and implementation process for requirement gathering.

Customized the Salesforce.com Service Cloud UI, including page layouts, custom tabs, and validations to suit various user groups.

Provided functionality to Visualforce Pages using Apex Triggers, Apex Classes, and Apex Controllers.

Created a variety of reports adapted to the needs of different user profiles (summary reports, matrix reports, pie charts, dashboards, graphics) and Report Folders to assist managers with better utilizing Salesforce. Worked as an Agile Test manager.

Used Lightning, Process Builder, and Workflows. Customized Visualforce for desktop and mobile applications to have Lightning Experience.

Integrated Salesforce.com using a web service and apex programming, and utilized Salesforce.com service cloud functions.

Developed Lightning Pages inside the Lightning Community Builder.

Employed core Object Oriented concepts to create Apex classes, Apex triggers, and Test classes.

Utilized the lightning app builder for standard lightning components and participated in the lightning implementation migration.

Implemented marketing campaigns using marketing cloud tools such as Journey Builder in order to understand customer data and create strategies using journey mapping, and then used Email Studio to create the best emails and make them automated messages.

Designed and created Salesforce objects, custom tabs, page layouts, record types, custom fields, picklists, formula fields, dashboards, and validation rules.

Automated tasks, email alerts, field updates, time-dependent actions, and API messages with Workflow Rules.

Provided outbound messaging through Web Services through WSDL in Salesforce.com.

Implemented Salesforce Classic and Lightning reports and dashboards.

Tracked customer activities through workflow rules, tasks, emails, and alerts.

Monitored Knowledge Base Reports and Dashboards using AppExchange Knowledge Base Dashboards & Reports.

Developed several custom reports to assist managers and also report folders to allow appropriate personnel access to reports.

Developed business logic and manipulated meta-data using Force.com Plug-in, Developer Console, Sublime.

Implemented Salesforce Knowledge application training and developed a custom feedback report for UAT users.

Environment: Salesforce.com, Apex Classes, Apex Controllers, Lightning Web Components, Lightning Community Builder, Import Wizard, Triggers, Components, Controllers, Workflow, Validation Rules, Reports, Report Types, WSDL, Custom Objects, Tabs,, Data Loader, Email Services, Eclipse IDE

Ebix, Hyderabad, India Jan 2016 – Jan 2018

SFDC Developer / Administrator

Collaborated with clients to gather project requirements, transfer knowledge, and set expectations.

Supported the planning and implementation process by gathering requirements.

Customized captions, headers, and footers of a Table and incorporated a standard list view of an object's records using Visualforce components.

Migrated data to Salesforce using Data Loader. Upgraded Salesforce from Classic to Lightning

Implemented Base Lightning Components in every Salesforce release, like Lightning Data Tables, Lightning Data Service, and Lightning Pill.

Implemented Apex REST Web Services as well as HTTP Callouts for the purpose of calling APIs from downstream applications.

Created a case using Web-to-case, Email-to-case, and queue management in Service Cloud Case Management.

Provided the organization with various AppExchange products based on its needs.

Developed SOQL and SOSL queries using platform database objects to meet the needs of the application in accordance with governor limitations.

Designed lookup and master-detail relationships on objects, and developed junction objects, Formula Fields, Field Dependencies, Sharing Rules, Approval processes for automated alerts, Field Updates, and Email Generators.

Achieved a high level of proficiency in testing Visualforce Pages, Custom Objects, and Reports. Designed test methods to ensure maximum coverage for triggers and controller classes.

Provided automatic customer responses by creating a variety of email templates.

Migrated external data into Salesforce using Apex Data Loader.

Provided access to the reports to the appropriate personnel by creating several custom reports for managers.

Environment: Salesforce.com Platform, Lightning, Service Cloud, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, SOQL,SOSL, Workflow & Approvals, Reports, Email Services, Windows.

ABSYZ Software Hyderabad, India Apr 2014 – Dec 2015

SFDC Admin

Assigned review tasks to the project team, participated in documentation review cycles, and performed documentation review. Monitored reviews and ensured they were completed.

Designed templates, approval processes, and approval page layouts for automating approval processes. Established the Role Hierarchy and assigned roles to users.

Created and managed Salesforce application user profiles, roles, permission sets, generated security tokens, upgraded to managed app exchange packages.

Created and configured Custom Reports and Report Folders for different user groups, as well as Analytic Snapshots for analyzing sales performance.

Managed basic as well as complex Salesforce.com objects such as Case Management, Accounts, Contacts, and Reports.

Designed dashboards and reports that can be accessed quickly to monitor key metrics.

Assembled summary reports, matrix reports, pie charts, dashboards, and graphics to improve Sales Force as a sales tool (summary reports, matrix reports, pie charts, dashboards, and graphics).

Created Junction objects based on Master Detail relationships, Look up relationships, and Master Details relationships.

Imported and exported large amounts of data at the same time.

Instructed business users on how to use the system in a professional manner.

Engaged in a wide range of interactions with members of the organization via chat rooms, shared files, and feeds.

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